Technical Knowledge Consultant

TN United Kingdom; United Kingdom; On-site; GBP 40,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Technical Knowledge Consultant to enhance the department's expertise in the OneStream platform. This role involves mentoring team members, facilitating training sessions, and collaborating with cross-functional teams to develop effective training content. The ideal candidate will possess a strong background in OneStream support, excellent communication skills, and a passion for learning new technologies. Join a dynamic team where your contributions will directly impact the growth and success of the organization, fostering a culture of knowledge sharing and continuous improvement.

Benefits

Multiple training opportunities

Strong culture and camaraderie

Transparency around corporate structure

Variety of project work across industries

Qualifications

• 3+ years of OneStream support experience with engineering and product management.
• Strong analytical skills to communicate technical issues effectively.

Responsibilities

• Investigate product features to expedite training content development.
• Deliver training sessions to deepen understanding of the platform.

Skills

OneStream platform

SQL database technologies

VB.net

Communication skills

Problem-solving

Education

BSc in Computer Science

MSc in Information Technology

Tools

OneStream

Oracle/Hyperion

SAP

Anaplan

Tagetik

Job description

The Technical Knowledge Consultant (TKC) will help elevate the department’s understanding of new functionality. The TKC will not be writing our documentation or work directly in creating our training material but will be expected to mentor team members, help educate new hires, and enable the team to tackle more complex assignments.

To succeed in this role, you must have experience working with the OneStream platform with a natural inclination for wanting to know more, share that knowledge with the team, and help upskill them. You must be a self-starter, accountable, driven, ethical, hard-working, personable, and persistent. You must also be able to work independently and with a team.

Responsibilities

1. Knowledge Capture

• Investigate product features and solutions in advance of any new training courses being created, to expedite content development.
• Collaborate with cross-functional teams and attend Sprint calls to understand upcoming features and solutions, becoming a SME who can enable the department with creating training content, and validating documentation.
• Seek out use-cases for new features and solutions, to accelerate how we enable the OneStream community.
• Liaise with support teams to understand which topics are causing concern and determine documentation/training approaches to address these issues.

1. Enablement

• Function as a SME to the Product Knowledge department.
• Use effective knowledge transfer to accelerate department deliverables.
• Deliver department-level training and enablement sessions to deepen understanding of the platform.
• Mentor new hires, helping build their knowledge of the platform and solutions.
• Identify knowledge gaps to enhance documentation and training content.
• Help maintain and update the OneStream application used for creating courses.
• Validate content for the Release Highlights eLearning course.

1. Content Validation

• Support the Documentation team by providing practical use cases for reference materials, release notes, and other documentation.
• Assist the Content Development team to ensure the technical accuracy of learning assets.

Required Education & Experience

• BSc/MSc in Computer Science, Finance, Accounting, or Information Technology.
• 3+ years of OneStream support experience, working closely with engineering, enablement, delivery, and product management teams.
• Technical proficiency with enterprise technologies.
• Experience working in a growth organization requiring quick thinking and flexibility.
• Ability to analyze and communicate technical issues and lead discussions.

Preferred Education & Experience

• Accounting or finance background.
• Product knowledge equivalent to a OneStream Certified Architect.
• Knowledge of SQL database technologies and management.
• Knowledge of VB.net.

Knowledge, Skills & Abilities

• Innovative, creative problem-solver with inquisitiveness.
• Strong relationship-building and communication skills.
• Comfortable addressing and teaching groups.
• Ability to learn complex technical topics and articulate understanding.
• Knowledge of CPM/EPM applications such as OneStream, Oracle/Hyperion, SAP, Anaplan, and Tagetik.
• Experience in CPM domain financial reporting, multi-dimensional modeling, integration, reporting, forecasting, and planning.
• Passion for learning new technologies and software.

Who We Are

• Transparency around corporate structure, salary, and benefits.
• Core value of customer success.
• Variety of project work across industries.
• Strong culture and camaraderie.
• Multiple training opportunities.

OneStream is an Equal Opportunity Employer.