Technical IT Engineer - 1st / 2nd Line. Keswick Hybrid - 19521

TN United Kingdom; Keswick; Hybrid; GBP 27,000 - 37,000; Full time

Job summary

An established IT & Digital Services company in the picturesque Lake District is seeking a skilled Technical IT Engineer to join their dynamic team. This role offers a blend of in-office and remote work, allowing for flexibility while supporting clients with cloud solutions, VoIP, and cybersecurity. The ideal candidate will have a strong background in IT support, particularly with Windows Server and networking. Join a company that values teamwork and continuous learning, and contribute to providing excellent service in a scenic environment. If you're ready to take your career to the next level, this opportunity is for you!

Qualifications

• 3+ years experience in IT support with strong troubleshooting skills.
• Knowledge of cloud solutions, VoIP, and cybersecurity practices.

Responsibilities

• Provide 2nd and 3rd line support for servers, networks, and VoIP systems.
• Design and implement Windows Server infrastructure and backup solutions.

Skills

Windows Server

Active Directory

Hyper-V

Microsoft 365

Troubleshooting

Networking Fundamentals

Backup Solutions

Disaster Recovery

Communication

Tools

ConnectWise

NinjaRMM

Datto

Veeam

ShadowProtect

ESET

Sophos

Cisco

Ubiquiti

Job description

Technical IT Engineer - 1st / 2nd Line. Keswick Hybrid - 19521, Keswick

Job Details

• Client: [Client information missing]
• Location: Keswick, United Kingdom
• Job Category: Other
• EU work permit required: Yes
• Job Reference: 0037d9b80ea2
• Job Views: 3
• Posted: 02.05.2025
• Expiry Date: 16.06.2025

Job Description

Join a long-established IT & Website Development Company in the Lake District, known for its stunning office views. We are seeking a talented Technical Engineer (2nd or 3rd Line) to join our engineering team. This role offers flexibility with remote work 1-2 days per week and requires presence at our Keswick office.

Role Details

• Location: Keswick, Lake District (Hybrid: 3-4 days in-office)
• Salary: £27,000 - £37,000 (dependent on experience)
• Type: Full Time, Permanent
• Hours: 40 per week

Company Culture

Providing professional services with integrity through teamwork and continuous learning. Established in IT support and website design.

About You

Experience in IT support, user desktop support, server and cloud services, IP networks, Windows Servers, MSP. Sectors include IT, customer support, and IT support.

About Us

An IT & Digital Services company based in the Lake District, offering managed services, network installations, VOIP, and web hosting. Our office boasts scenic views of Skiddaw Massif.

The Role

Support clients with cloud solutions, VoIP, infrastructure, and cybersecurity. Work across diverse technologies in a supportive environment.

Responsibilities

1. Provide 2nd and 3rd line support for servers, networks, cloud, and VoIP systems.
2. Design and implement Windows Server infrastructure and backup solutions.
3. Support clients remotely and on-site across Cumbria and beyond.
4. Maintain system security and cybersecurity practices.
5. Collaborate with team members and support junior staff.

Candidate Requirements

• Strong troubleshooting skills in Windows Server, Active Directory, Hyper-V, Microsoft 365.
• Understanding of networking fundamentals.
• Knowledge of backup, disaster recovery, and business continuity.
• Excellent communication and proactive attitude.
• Full UK driving license.

Desirable Skills

• 3+ years in IT support.
• Experience with VoIP and MSP tools like ConnectWise, NinjaRMM.
• Familiarity with firewalls (Sophos, Cisco, Ubiquiti).
• Experience with Datto, Veeam, ShadowProtect, ESET.
• Industry certifications and willingness to learn.

If interested, apply to fast-track your application to the Hiring Manager.

Previous Experience

Possible backgrounds include IT Support Technician, Helpdesk Support, Desktop Support Engineer, etc.

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