Technical IT Engineer - 1st / 2nd Line. Keswick Hybrid

ZipRecruiter; England; Hybrid; GBP 27,000 - 37,000; Full time

Job summary

Join a long-established IT and website development company in the stunning Lake District as a Technical Engineer. This exciting role offers a blend of office and remote work, allowing you to support clients with cloud solutions, VoIP, and cybersecurity. Enjoy a friendly, supportive environment while tackling diverse challenges in a beautiful setting. If you're passionate about technology and thrive in a collaborative atmosphere, this opportunity is perfect for you. Embrace the chance to grow your skills and make a real impact in a proactive team dedicated to excellence.

Qualifications

• 3+ years of IT support experience preferred.
• Familiarity with VoIP systems and MSP tools is a plus.

Responsibilities

• Provide 2nd and 3rd line support for servers and networks.
• Design and deliver Windows Server infrastructure solutions.
• Maintain system security and collaborate with team members.

Skills

Troubleshooting Windows Server

Active Directory

Hyper-V

Microsoft 365

Networking Fundamentals

Backup Solutions

Disaster Recovery

Communication Skills

Client-focused Attitude

Tools

ConnectWise

NinjaRMM

Sophos

Cisco

Ubiquiti

Datto

Veeam

ShadowProtect

ESET

Job description

Job Description

Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK?

We are seeking a talented Technical Engineer (2nd or 3rd Line) to join our engineering team.

This role offers flexibility to work from home 1-2 days per week, with the rest of the week spent at our stunning offices overlooking Skiddaw.

Role details:

Technical Engineer (2nd or 3rd Line)
Keswick, Lake District Office Based 3-4 Days Per Week / Hybrid Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere
£27,000 - £37,000 Depending on Experience
Full Time - Permanent
Hours: 40 Hours Per Week

Culture: Providing professional services with integrity through teamwork and continuous learning.

Company: Established proactive IT support & bespoke website design.

Your background: IT support, user desktop support, server and cloud service support, IP networks, Windows servers, MSP.

Sectors: IT, customer support, IT support.

Who we are:

We are an IT & digital services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP, and website design and hosting.

Our offices are located in Lake District Park, with stunning views overlooking Skiddaw Massif. The area is ideal for outdoor activities, with some of the country's best walks.

This role is based at our office outside Keswick, with flexibility for 1-2 days remote work.

The Technical Engineer role:

We’re looking for a skilled and motivated Technical Engineer to join our team near Keswick. Our office offers scenic views, and we pride ourselves on a friendly, supportive environment with flexibility.

You’ll work with a range of technologies, supporting clients with cloud solutions, VoIP, infrastructure projects, and cybersecurity. It’s a varied role suited for problem-solvers who enjoy hands-on engineering work.

Key Responsibilities:

1. Providing 2nd and 3rd line support for servers, networks, cloud platforms, and VoIP systems.
2. Designing, quoting, and delivering Windows Server infrastructure and backup solutions.
3. Supporting clients remotely, by phone, and on-site across Cumbria and beyond.
4. Maintaining system security and updates with strong cybersecurity practices.
5. Collaborating with other engineers and supporting junior team members.

About you:

Essential:

• Strong troubleshooting skills with Windows Server, Active Directory, Hyper-V, and Microsoft 365.
• Understanding of networking fundamentals.
• Knowledge of backup, continuity, and disaster recovery solutions.
• Excellent communication skills and a proactive, client-focused attitude.
• A full UK driving license.

Nice to have:

• Over 3 years of IT support experience.
• Familiarity with VoIP systems and MSP tools like ConnectWise or NinjaRMM.
• Experience with firewalls such as Sophos, Cisco, or Ubiquiti.
• Experience with Datto, Veeam, ShadowProtect, ESET.
• Industry certifications and a willingness to continue learning.

Interested? Apply here for a fast-track path to the Hiring Manager.

Your previous experience may include roles such as IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, or IT Support Engineer.

Application notice: We value your privacy. Your application will be processed and passed to our client for review. We may contact you via email, text, or phone. Data is processed based on our legitimate interests. Please see our Data Privacy Policy & Notice on our website for details.

If you have pre-application questions, please contact us quoting the job title and ref. Good luck, Team RR.

This role is managed by our talent partner RR; agencies should not contact or send CVs.