Technical Integration Specialist

Job Title: Technical Integration Specialist

Responsible to: Head of Business Solutions

Location: Sector/ Business area: D&T

Direct reports: People accountability: 0

Revenue accountability: n/a

Overall Purpose of the Role

We are seeking an experienced SAP Technical Integration Specialist to join our team, focusing on designing, developing, and supporting integrations between SAP and various enterprise applications. This role requires strong expertise in IBM Integration Bus (IIB) and SAP Cloud Platform Integration (SAP CPI) to ensure seamless data exchange across business systems. You will collaborate with functional teams, architects, and external vendors to implement robust integration solutions that support business operations.

Key Responsibilities

1. Develop, test, and troubleshoot IIB (IBM Integration Bus) message flows, APIs, and transformations.
2. Configure and manage integration workflows, mappings, and adapters for seamless cloud-based integration.
3. Design, develop, and support integrations between SAP and third-party applications using SAP CPI and IIB middleware.
4. Work closely with SAP functional teams to understand business requirements and translate them into scalable integration solutions.
5. Monitor and maintain end-to-end integration performance, ensuring high availability and minimal disruptions.
6. Support the migration of legacy interfaces to modern integration platforms, optimizing efficiency and security.
7. Implement best practices for integration design, security, and data governance across SAP and middleware solutions.
8. Conduct root cause analysis and resolve issues related to interfaces, message queues, and API connectivity.
9. Provide technical expertise for SAP S/4HANA and cloud integration scenarios, including hybrid environments.
10. Collaborate with external vendors and service providers to manage and optimise integration landscapes.
11. Document integration designs, technical specifications, and support guides for internal teams.
12. Work closely with external SAP support teams and vendors for system optimisation and issue escalation.

Essential:

1. 5+ years of experience in SAP technical integration, including SAP CPI and middleware solutions.
2. Strong hands-on expertise with SAP Cloud Platform Integration (CPI) - designing and maintaining SAP-based integrations.
3. Experience with IBM Integration Bus (IIB), including message transformation, routing, and API management.
4. Knowledge of SAP IDocs, BAPIs, RFCs, OData, and SOAP/REST APIs for SAP integrations.
5. Experience with event-driven architectures and message queuing systems (e.g., MQ, JMS).
6. Strong analytical and troubleshooting skills to resolve complex integration and data flow issues.
7. Experience with monitoring tools and error handling mechanisms for middleware and SAP integration layers.
8. Familiarity with security best practices, including OAuth, SAML, encryption, and authentication in integration scenarios.
9. Ability to work under pressure and manage multiple integration projects simultaneously.
10. Excellent communication skills to collaborate with cross-functional teams, developers, and business users.
11. Experience with SAP system upgrades, patches, and testing methodologies.

Desirable:

1. Knowledge of SAP S/4HANA integration approaches, including hybrid cloud and on-premises solutions.
2. Experience with SAP PI/PO for legacy interface support and migration to SAP CPI.
3. Understanding of DevOps practices, including CI/CD pipelines for integration development.
4. Exposure to API management platforms.
5. ITIL or Service Management Frameworks knowledge for structured incident and change management.