Technical Instructor L4

TN United Kingdom; Newport; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Technical Instructor to train customer service engineers in installing and repairing advanced transport systems. This role involves developing structured training courses, collaborating with engineering teams, and creating engaging online content. With opportunities for international travel and a focus on diversity and inclusivity, this position offers a flexible working environment. Join a forward-thinking company that values your expertise and supports your professional growth while making a significant impact on the training and development of cutting-edge technologies.

Benefits

25 days of annual leave plus bank holidays

Contributory pension scheme

Health plan

Cycle-to-work scheme

Global bonus plan

Share scheme

Life assurance

Shift allowances

Overtime premiums

Qualifications

• Experience in developing structured training courses for engineers.
• Proficiency in instructional techniques and course design.

Responsibilities

• Teach SPTS Transport Modules up to Level 4 to employees and customers.
• Develop new Best Known Methods (BKMs) for training improvements.
• Lead projects for New Product Introduction (NPI) curriculum.

Skills

Instructional Techniques

Course Design

Semiconductor Vacuum Equipment

Education

Degree (BA/BSc) or equivalent qualification

Job description

Job Description: Technical Instructor at SPTS

The main responsibility of the technical instructor will be to train SPTS customer service engineers in installing and repairing SPTS transport systems. The instructor will analyze the knowledge requirements of the customer service engineers (CSEs) and develop structured training courses to meet these needs. Training will be provided to both SPTS engineers and customers, either at the SPTS training facility or at customer sites, requiring some international travel. The instructor will work closely with the SPTS engineering teams to develop training for new products. Additionally, the role involves partnering with the multimedia team to create online training courses and AR/VR applications. While the focus is on SPTS transport systems, cross-training and delivering training for other products may also be required.

SPTS, a division of KLA, values diversity and inclusivity. We offer flexible working arrangements, including full-time, part-time, job share, and flexible hours. Please let us know how we can support your needs.

Responsibilities:

1. Teach employees and customer service classes up to Level 4 on SPTS Transport Modules.
2. Use various instructional techniques to engage students, considering cultural sensitivities for a global audience.
3. Identify gaps in existing training methods and develop new Best Known Methods (BKMs) as needed.
4. Audit and mentor junior and guest instructors to improve instructional quality and curriculum standards.
5. Maintain and update curriculum, including Tech talks and other materials.
6. Develop courseware following Learning Knowledge Service (LKS) guidelines, including task lists, exams, practicals, homework, instructor guides, and student guides.
7. Collaborate with Technical Support to identify and address product Cost of Service (CoS) issues and improve curriculum beyond case studies.
8. Lead projects for developing New Product Introduction (NPI) curriculum, define requirements, establish timelines, and provide updates.
9. Manage document updates, including reviewing, editing, and formatting.
10. Perform regular preventative maintenance training using existing BKMs.
11. Identify tool health issues, propose plans of action, and work with Technical Support for recovery.
12. Standardize solutions and ensure proper knowledge capture.
13. Provide first-level support to field technicians and assist with Level 2 and Level 3 issues on-site as needed.

Qualifications:

• Degree (BA/BSc) or equivalent qualification.
• Experience with semiconductor vacuum equipment.
• Proficiency in instructional techniques and course design.

What We Offer:

Our benefits include 25 days of annual leave plus bank holidays, contributory pension scheme, health plan, cycle-to-work scheme, global bonus plan, share scheme, rewards, life assurance, shift allowances, and overtime premiums.