Technical Incident Manager

Adecco; Warrington; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading staffing agency in Warrington is looking for a Technical Incident Manager. You will ensure smooth operations by leading incident management, collaborating with IT teams, and analyzing incidents for improvement. Ideal candidates will have experience in incident management, strong analytical and communication skills, and a proactive approach. Competitive salary and benefits offered, along with opportunities for professional growth.

Benefits

Competitive salary

Career growth opportunities

Positive workplace culture

Fun team events

Qualifications

• Proven experience in incident management within a technical environment, preferably in financial services or insurance.
• Strong analytical skills with a knack for problem-solving.
• Excellent communication skills, both written and verbal.

Responsibilities

• Leading incident management processes to ensure rapid resolution of technical issues.
• Collaborating with IT teams to troubleshoot and restore services effectively.
• Analyzing incident trends to identify opportunities for improvement.

Skills

Incident management experience

Analytical skills

Excellent communication skills

Proactive problem-solving

Job description

Are you passionate about cars? Are you a natural problem-solver and thrive in a fast-paced environment? If so, we have an exciting opportunity for you!

We are looking for a dynamic Technical Incident Manager to join our vibrant team in Birchwood, Warrington.

Why You'll Love Working Here:

• Convenient Location: Just a short walk from Birchwood train station - easy commute, more time for you!
• Collaborative Environment: Work alongside a talented team who shares your enthusiasm for vehicles, technology, and excellence.
• Career Growth: Our client believes in nurturing talent - your professional development is a priority!

What You'll Do:

As a Technical Incident Manager, you will play a pivotal role in ensuring our systems run smoothly and efficiently. Your responsibilities will include:

• Leading incident management processes, ensuring rapid resolution of technical issues.
• Collaborating with IT teams to troubleshoot and restore services effectively.
• Analyzing incident trends to identify opportunities for improvement and proactive measures.
• Communicating with stakeholders during incidents to provide updates and manage expectations.
• Developing and maintaining documentation related to incidents and resolutions.

What We're Looking For:

• Proven experience in incident management within a technical environment, preferably in financial services or insurance.
• Strong analytical skills with a knack for problem-solving.
• Excellent communication skills, both written and verbal - keeping everyone informed is key!
• A proactive approach to identifying potential issues before they arise.

What We Offer:

• Competitive salary and benefits package to reward your hard work.
• Rotating working hours: 8:00am - 4:00pm / 9:00am - 5:00pm. No weekends!
• A positive and inclusive workplace culture where your ideas are valued.
• Opportunities for training and professional development to help you reach your career goals.
• Fun team events and activities to foster camaraderie and teamwork.

If you're ready to make a difference and be part of a team that values innovation and excellence, we want to hear from you!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role, your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.