Technical Incident Manager

Adecco; Southampton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency is seeking a Technical Incident Manager in Warrington. The role requires leading incident management processes, collaborating with IT teams for issue resolution, and analyzing incident trends. Candidates should have proven experience in incident management and strong analytical skills. The position offers a competitive salary, benefits, and opportunities for career growth in a collaborative environment.

Benefits

Competitive salary and benefits

Rotating working hours (no weekends)

Positive workplace culture

Opportunities for training and development

Fun team events and activities

Qualifications

• Proven experience in incident management within a technical environment.
• Strong analytical skills and problem-solving capabilities.
• Excellent written and verbal communication skills.

Responsibilities

• Lead incident management processes for rapid resolution.
• Collaborate with IT teams to troubleshoot services.
• Analyze incident trends for improvement opportunities.

Skills

Incident management

Analytical skills

Problem-solving

Communication skills

Job description

Are you passionate about cars? Are you a natural problem-solver and thrive in a fast-paced environment? If so, we have an exciting opportunity for you!

We are on the lookout for a dynamic Technical Incident Manager to join our vibrant team in Birchwood, Warrington.

Why You'll Love Working Here:

Convenient Location: Just an short walk from Birchwood train station - easy commute, more time for you!
Collaborative Environment: Work alongside a talented team who shares your enthusiasm for vehicles, technology and excellence.
Career Growth: Our client believes in nurturing talent - your professional development is a priority!

What You'll Do:
As a Technical Incident Manager, you will play a pivotal role in ensuring our systems run smoothly and efficiently. Your responsibilities will include:

• Leading incident management processes, ensuring rapid resolution of technical issues.
• Collaborating with IT teams to troubleshoot and restore services effectively.
• analysing incident trends to identify opportunities for improvement and proactive measures.
• Communicating with stakeholders during incidents to provide updates and manage expectations.
• Developing and maintaining documentation related to incidents and resolutions.

What We're Looking For:

• Proven experience in incident management within a technical environment, preferably in financial services or insurance.
• Strong analytical skills with a knack for problem-solving.
• Excellent communication skills, both written and verbal - keeping everyone informed is key!
• A proactive approach to identifying potential issues before they arise.

What We Offer:

• Competitive salary and benefits package to reward your hard work.
• Rotating working hours: 8:00am - 4:00pm / 9:00am - 5:00pm. No weekends!
• A positive and inclusive workplace culture where your ideas are valued.
• Opportunities for training and professional development to help you reach your career goals.
• Fun team events and activities to foster camaraderie and teamwork.

Ready to Make a Difference? If you're ready to take the next step in your career and be a part of a team that values innovation and excellence, we want to hear from you!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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