Technical Incident Manager

Globant; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Globant is seeking a Senior Technical Incident Manager (SRE) in London to enhance business resilience and manage incidents effectively. The role demands strong ITIL and technical knowledge, with responsibilities including crisis management and oversight of incident processes. Join Globant to make an impact in a dynamic environment that values innovation.

Qualifications

• Previous experience as Incident Manager or Technical Support Engineer.
• Solid knowledge of operating systems, networks, databases.
• Experience with monitoring and incident management tools.

Responsibilities

• Manage incidents and support technical issue resolution.
• Oversee incident management processes and maintain service continuity.
• Lead teams during crisis situations and provide effective solutions.

Skills

ITIL

Communication

Leadership

Crisis Management

Decision Making

Tools

Terraform

GitHub Actions

ServiceNow

Jira Service Management

DataDog

Dynatrace

Kubernetes

AWS

Job description

At Globant, we are working to make the world a better place, one step at a time. We enhance business development and enterprise solutions to prepare them for a digital future. With a diverse and talented team present in more than 30 countries, we are strategic partners to leading global companies in their business process transformation.

We seek a Senior Technical Incident Manager (SRE)who shares our passion for innovation and change. This role is critical to helping our business partners evolve and adapt to consumers' personalized expectations in this new technological era.

What will help you succeed:

• Experience in ITIL

• Previous experience as an Incident Manager, Technical Support Engineer, or in similar roles.

• Solid knowledge of operating systems, networks, databases, and enterprise applications.

• Knowledge of microservices architectures, Kubernetes, AWS.

• Knowledge of infrastructure as code, preferably with Terraform or any similar technology.

• Experience with CI/CD tools such as GitHub Actions or similar.

• Familiarity with observability tools like DataDog, Dynatrace, or similar.

• Excellent communication and leadership skills in crisis situations.

• Availability to be on-call

• Ability to work under pressure and make quick decisions.

• Experience with monitoring and incident management tools (e.g., ServiceNow, Jira Service Management).

This job can be filled in London #LI-Onsite.

Create with us digital products that people love. We will bring businesses and consumers together through AI technology and creativity, driving digital transformation to impact the world positively.

We may use AI and machine learning technologies in our recruitment process. Globant is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Globant is also committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Final compensation offered is based on multiple factors such as the specific role, hiring location, as well as individual skills, experience, and qualifications. In addition to competitive salaries, we offer a comprehensive benefits package. Learn more about life at Globant here: Globant Experience Guide.