Technical Implementation Engineer

Oak Engage; North East; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading communication platform in the UK is seeking a Technical Implementation Engineer to drive technical onboarding for new clients. You will collaborate with various teams to ensure successful deployment of services, making this a unique opportunity for individuals with experience in SaaS and client-facing roles. This position offers flexible working conditions and a chance to contribute to meaningful projects.

Benefits

Private health insurance

Gym contribution

Generous holiday policy

Qualifications

• Strong technical background with hands-on experience in SaaS onboarding.
• Proficient in identity and access management including SAML, OAuth.
• Experience working in cloud-based environments.

Responsibilities

• Lead the technical onboarding process for new clients.
• Support clients with user provisioning and data loading.
• Troubleshoot integration issues for customers.

Skills

SaaS onboarding experience

Identity and Access Management (IAM)

Troubleshooting

Client communication

Tools

RESTful APIs

JSON

XML

Azure

AWS

Job description

Location: Hybrid / Newcastle
Reports to: Engineering Manager
Type: Full-time

Join Oak Engage – Where Communication Meets Connection

At Oak Engage, we’re on an exciting growth journey—backed by a major investment from NorthEdge to scale our impact and redefine the future of employee engagement. Trusted by some of the UK’s biggest brands, including Aldi, Burger King, and NatWest, we help organisations connect, engage, and empower their people through smarter, more personalised internal communication. With our next stage of expansion underway, we’re building a team of bold, ambitious thinkers ready to make their mark at a high-growth, purpose-driven SaaS company. If you’re looking to shape the future of work and grow alongside a company that’s going places, now’s the time to join Oak.

About the Role

We’re looking for a skilled and customer-focused Technical Implementation Engineer to play a critical role in onboarding new clients and ensuring the successful deployment of Oak’s platform. You'll partner closely with sales, product, and engineering teams—supporting both pre-sales conversations and post-sale implementations to deliver smooth technical onboarding experiences for enterprise customers.

You’ll act as the primary technical contact during implementation, owning tasks such as SSO configuration, user provisioning, and data integration. This is a great opportunity for someone who thrives on problem-solving, client interaction, and delivering secure, scalable SaaS solutions.

What You’ll Do

• Lead the technical onboarding process for new clients, including configuration, setup, and support
• Work alongside pre-sales to assess technical fit and guide integration planning
• Configure and deploy authentication protocols including SAML, OAuth, and OpenID Connect
• Support clients with user provisioning, directory syncing (e.g. SCIM, LDAP), and data loading
• Collaborate with product, engineering, and customer success to ensure delivery quality and timelines
• Troubleshoot integration issues and guide customers through complex configuration challenges
• Deliver client-facing sessions, technical demos, and clear documentation
• Maintain high standards of data integrity, privacy, and platform security throughout implementations

What We’re Looking For

• Strong technical background with hands-on experience in SaaS onboarding or implementation roles
• Proficient in identity and access management (IAM), including SAML, OAuth, and OpenID Connect
• Familiarity with directory services (LDAP, SCIM) and secure user provisioning practices
• Comfortable working with RESTful APIs, JSON, XML, and data transformation
• Experience working in cloud-based environments (Azure, AWS, or GCP)
• Strong troubleshooting and problem-solving skills
• Confident communicator who can simplify complex technical topics for non-technical stakeholders
• Able to manage multiple projects and priorities in a fast-paced environment
• Experience supporting enterprise-level clients and managing expectations effectively
• Exposure to IDPs such as Azure AD/Entra ID, Okta, Ping Identity, etc.
• Bonus: understanding of data storage, ETL, and hands-on programming knowledge (C# a plus)

Why Join Oak?

• A meaningful role in a mission-led SaaS company with strong growth and product-market fit
• The chance to work with household brands and solve real-world enterprise challenges
• Flexible hybrid or remote working options
• Private health insurance, life insurance, and Employee Assistance Programme (EAP)
• Gym contribution and travel allowance
• Enhanced maternity, paternity, and discretionary leave
• Generous holiday policy (25 days + Bank Holidays + additional discretionary days)
• Regular team socials and a positive, collaborative culture
  

Our Recruitment Process

Hiring Manager Interview

• Deep dive into architecture, problem-solving, and team contributions
• Assess communication and curiosity

Technical Task or Live Pairing

• Realistic, time-bound task or live coding session
• Use structured rubric for fairness (avoid freeform “whiteboarding”)
• "Focus on team collaboration, code quality, and feedback"

Peer Technical Panel/Culture Fit / CTO Chat - In person at our NCL HQ

• Includes cross-functional devs, product manager or designer
• Assess long-term growth potential and alignment with tech principles
• Opportunity for candidate to ask strategic questions

Equality & Diversity at Oak

At Oak, we’re committed to building a diverse and inclusive workplace where everyone feels welcome, supported, and able to thrive.

We believe that different perspectives make us stronger, and we actively encourage applications from people of all backgrounds, experiences, and identities — including, but not limited to, race, ethnicity, gender, age, disability, sexual orientation, and socio-economic status.

We are an equal opportunities employer. All hiring decisions are based on business needs, role requirements, and individual qualifications — without bias or discrimination.

If you require any adjustments to the interview process or the role itself to support accessibility, please let us know — we’re happy to help.