Technical Implementation Consultant (North America)

TN United Kingdom; Manchester; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Technical Implementation Consultant in Manchester. In this dynamic role, you will provide essential technical support for bespoke audio branding services, ensuring clients receive world-class service. Collaborating with internal teams and external partners, you will manage project implementations and utilize CRM systems to keep everything on track. This position promises career development linked to your performance and a vibrant work environment. If you are passionate, organized, and ready to make an impact, this opportunity is for you!

Benefits

Competitive Salary

Career Development

Free Gym Membership

Critical Illness Cover

Life Assurance

Birthday Gifts

Creative Offices

Dry Cleaning Service

Cycle to Work Scheme

Fundraising Initiatives

Qualifications

• Experience working with multiple departments internally and externally.
• Highly organised approach to work is essential.

Responsibilities

• Organising and coordinating technical implementation work.
• Logging into client telephone systems to implement changes.
• Managing and updating project work in the CRM.

Skills

Organisation Skills

Telecoms Experience

Technical Support

Project Management

Tools

CRM Systems

Job description

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Technical Implementation Consultant (North America), Manchester

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Client:

PHMG

Location:

Manchester, United Kingdom

Job Category:

Consulting

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EU work permit required:

Yes

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Job Reference:

547ee095c0bd

Job Views:

10

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

As a Technical Implementation Consultant, you’ll provide technical support during the implementation of bespoke audio branding services for our clients’ telephony systems. With support from our expert internal engineering team and 3rd party providers, you’ll be committed to delivering the best experience possible, ensuring clients experience the world-class service we’re known for.

Working together with our dedicated Account Managers, you’ll gain a detailed understanding of each specific client case and determine the best strategy to upload our productions.

Your work will be directed through our CRM systems and project cases, so we’ll make the best use of your organisation skills and ability to prioritise your own time. You’ll have a detailed training plan to develop your technical skills. What we ask is that you bring the passion, hard work, and drive to be successful.

What you’ll be doing:

• Organising and coordinating technical implementation work with external sub-contractors, in-house engineers, or other internal teams
• Logging into client telephone systems remotely to implement changes to the call flow or to upload new audio productions.
• Scheduling remote engineering works on customer sites for field engineers or 3rd party contractors
• Managing and updating all project work into the CRM and related project cases

What you’ll need:

• A highly organised approach to your work
• Experience working with multiple departments both internally and externally.
• Experience of working in a telecoms environment would be advantageous

What you’ll get in return:

• Competitive salary and rewards
• Career development and progression directly linked to your performance
• Free gym membership
• Critical illness cover
• Life assurance
• Birthday gifts and time off to celebrate
• Creative, spacious offices with breakout areas and bar
• Dry cleaning and tailoring service
• Cycle to work scheme
• Fundraising initiatives for our registered charity – the PHMG Foundation