Technical Helpline Operator

Carrier Global Corporation; Greater London; Remote; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a Technical Helpline Operator to provide expert support to installers and engineers working with advanced combustion technology. This role focuses on fault diagnostics, equipment configuration, and spare parts selection, ensuring that clients receive the best possible assistance. Join a forward-thinking company that values innovation and employee development, offering a stable work environment with opportunities for growth. If you're passionate about technical support and thrive in a collaborative atmosphere, this is the perfect opportunity for you.

Benefits

25 days of holidays + bank holidays

Stable working hours from Monday to Friday

Life insurance

Pension scheme

Paid sick leave

Opportunities for development

Qualifications

• Proven background in mechanical and electrical environments.
• Good communication and computer skills, especially in MS Office.

Responsibilities

• Manage the technical helpline and answer queries via phone and email.
• Provide technical support to sales and service teams.

Skills

Mechanical and Electrical Background

Communication Skills

Computer Skills (MS Office)

Ability to Work Under Initiative

Teamwork

Ability to Work in Fast-Paced Environment

Job description

Country: United Kingdom

Location: Unit 6 Ermine Centre, Huntingdon PE29 6WX, Huntingdon, UK

Role: Technical Helpline Operator

Location: UK Remote / Huntingdon

Contract: Perm, full

Riello (A Carrier's company) is a global leader in the design and manufacture of advanced technologies for heating and cooling in the residential, commercial, industrial and process sectors. The company’s strength is the result of its technological innovation capacities and the experience it has acquired over the years, underpinned by the expertise of its technicians, professionals and collaborators. Riello is a market leader in combustion technology. For a variety of industries, it has developed an extensive range of safe and sustainable burners, powered by blends of hydrogen or biofuels and with ultra-low NOx emissions.

About the role:

The main purpose of the position is to provide technical support to installers and engineers working with Riello's products in the areas of fault diagnostics, equipment configuration, and spare parts selection.

As a Technical Helpline Operator you will be responsible for:

• Management of Riello Ltd technical helpline
• Answering technical queries via telephone and email
• Providing technical support to Riello Ltd sales & service team
• Assisting with Riello training courses
• Assisting with technical burner specification works (hands on)
• Updating internal technical files (website)

To be successful in the role you should have:

• A proven background within mechanical and electrical environment - ideally with experience of forced draught combustion and burner systems
• Good communication skills, good telephone manner
• Good computer skills (especially MS Office)
• Ability to work under own initiative and also as part of a team
• Ability to work in challenging / fast paced environment

What we offer:

• Salary based on candidate's experience
• Access to benefits central
• 25 days of holidays + bank holidays
• Stable working hours from Monday to Friday
• Life insurance
• Pension scheme
• Paid sick leave
• Opportunities for development within the company's structure

Our commitment to you:

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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