Technical Helpdesk Engineer

Whale Tankers Limited; Metropolitan Borough of Solihull; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic and expanding company as a Technical Helpdesk Engineer, where you will play a crucial role in supporting our field and workshop teams. This position offers a unique opportunity to engage with customers and engineers, providing essential technical assistance while developing your skills in a collaborative environment. With a commitment to employee growth and a variety of benefits, including performance bonuses and private medical insurance, this role promises a rewarding career path. If you thrive in a fast-paced setting and enjoy problem-solving, this is the perfect opportunity for you.

Benefits

Annual £500 holiday bonus

Performance-based bonus scheme

Private medical insurance (BUPA)

Competitive pension scheme

25 days holiday plus statutory days

Employee assistance program

Employee discounts

Cycle to work scheme

Training, equipment, and PPE provided

Free parking

Qualifications

• Experience in providing technical support and diagnostics.
• Ability to maintain accurate records of support calls and product details.

Responsibilities

• Provide timely technical assistance to engineers and customers.
• Create detailed estimates and manage parts procurement for repairs.

Skills

Technical Support

Customer Service

Diagnostics

Record Keeping

Communication

Education

Relevant Technical Qualification

Tools

Internal Systems

Job description

Technical Helpdesk Engineer for our Solihull Site

We are an employee-focused business committed to developing our people to ensure we have the best talent as part of our expanding team.

Are you ready to work for one of the largest manufacturers of liquid waste vacuum tankers and jetting equipment in Europe?

Join our Whale Family!

We are looking for someone capable of supporting customers with basic diagnostics and providing information as needed. You will provide timely and accurate technical assistance to field and workshop-based employees, using remote and hands-on methods where required.

You will assist internal departments with creating estimates and quotations related to product repairs or maintenance.

This role is based in the Service department.

We seek candidates with the following knowledge and transferable skills:

1. Be the first point of contact for technical support inquiries via phone or in person.
2. Provide professional and accurate support to engineers and customers.
3. Ensure all support calls are logged and resolved promptly.
4. Maintain accurate records of product and support call details.
5. Identify common failure modes and collaborate with relevant departments to improve products.
6. Support the Service Office team on technical matters as needed.
7. Review tank test and job sheet reports to provide technical support.

Administration duties include:

1. Create detailed estimates and quotations.
2. Support parts procurement for repairs and provide timescales for job completion.
3. Provide feedback on engineer development needs.
4. Deliver hands-on technical training as required to support theoretical learning.
5. Ensure all required software is installed and functioning on engineer laptops.
6. Use internal systems effectively and accurately.
7. Support warranty meetings with evidence of in-life failures.
8. Provide detailed findings and trend analyses of failures.
9. Assist the Service Office team during busy periods.

This job description is not exhaustive; additional duties may be assigned as appropriate.

Hours of Work: 39.5 hours per week, between 7 am - 5 pm on a 3-week rota (early, middle, late shifts). Some weekend work may be required on a rota basis, with specific dates to be confirmed upon appointment.

If you believe you have the relevant skills and experience, apply today! Join an expanding, enthusiastic, and proactive company where no two days are the same. We offer excellent benefits.

Benefits include:

• Annual £500 holiday bonus when taking 5 days off consecutively
• Performance-based bonus scheme
• Private medical insurance (BUPA)
• Competitive pension scheme
• Secure employment with advancement opportunities
• Annual pay reviews
• 25 days holiday plus statutory days
• Death in service benefit
• Employee assistance program (mental, physical, financial support)
• Employee discounts on various products and services
• Cycle to work scheme
• Training, equipment, and PPE provided
• Long service awards
• Company share purchase scheme
• Free parking

Full job description attached below.

The Company

Whale Tankers prioritizes quality across all operations. Our Ravenshaw site in Solihull spans over 40 acres and features a modern, in-house manufacturing facility, allowing control over every stage of production to ensure product reliability and value. Our promise is "reliability, service, and value for life," a commitment we have upheld for over five decades.

The Benefits

Health, Holiday, Pension, Bonus

The Values

• Teamwork: Collaboration is key to our success.

We focus on developing our products, processes, and people through partnerships and investments, maintaining industry leadership.

• Long Service: Our employees' loyalty and skills are core to our success, with an average tenure of over 8 years.