Technical Helpdesk Administrator

Kings Security; Bradford; On-site; GBP 22,000 - 28,000; Full time

Job summary

Kings Security is seeking a Technical Support Technician to join their dynamic team in Bradford. In this role, you will utilize customer service skills to assist with CCTV and Intruder maintenance checks, manage remote diagnostics, and support engineers. This position includes a 6-month progression plan to grow into a defined technical role. Ideal candidates are PC literate, team players with strong communication skills, and adaptable to a changing environment.

Benefits

Company Health Care Plan

Pension

Life Insurance

Referral Scheme

Employee Recognition

Vouchers and discounts

Cycle to Work Scheme

Wagestream for instant wages access

Qualifications

• PC literate.
• Strong interpersonal and communication skills.
• Exceed assigned tasks.

Responsibilities

• Work a 4-week rolling rota, ensuring all systems are fault-free.
• Set up remote software and maintain schedules for all sites.
• Support customers with basic remote fixes.

Skills

Customer service skills

Interpersonal skills

Communication skills

Ability to prioritize workloads

Adaptability

Team player

Network/IP-based product experience

Job description

Working alongside the Technical Support team, utilizing customer service skills to screen and process incoming calls. Once fully trained, you will use remote diagnostic tools to perform CCTV and Intruder maintenance checks and follow up with engineers on documented faults.

There will be a 6-month progression plan to develop into a Level 1 Technical Support Technician, enabling you to support customers with basic remote fixes.

Key Job Responsibilities

• Work a 4-week rolling rota: Shift 1 (8-4), Shift 2 (9-5), Shift 3 (11-7), Shift 4 (9-5), Monday to Friday.
• Set up remote software and sites; ensure all sites are accessible remotely and follow up if not.
• Maintain up-to-date maintenance schedules for all sites.
• Ensure all systems are fault-free, with full follow-up actions for flagged issues.
• Schedule prompt and accurate information for engineer follow-up visits.
• Prioritize workload to meet contractual deadlines.
• Represent Kings Secure professionally and work as part of a team to deliver excellent service.
• Provide a positive customer experience by capturing prompt and accurate information.

Requirements

Essential

• PC literate
• Team player
• Strong interpersonal and communication skills
• Ability to prioritize workloads
• Exceed assigned tasks
• Act as an ambassador for Kings, demonstrating quality and excellence in dealings with customers and suppliers
• Adaptability to a changing environment
• Network/IP-based product experience

Desirable

• Experience with CCTV and Intruder systems
• Experience with VMS software
• Experience working on Protean
• Supportive and collaborative attitude
• Benefits include: Company Health Care Plan, Pension, Life Insurance, Referral Scheme, Employee Recognition, vouchers and discounts, Cycle to Work Scheme, Wagestream for instant wages access.

We are an Equal Opportunities Employer.