Technical & Governance Claims Consultant

TN United Kingdom; Hove; Hybrid; GBP 35,000 - 55,000; Full time

Job description

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Technical & Governance Claims Consultant, Hove

Client:

Legal & General

Location:

Hove, United Kingdom

Job Category:

Consulting

EU work permit required:

Yes

Job Reference:

0673ce4cb1ce

Job Views:

7

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

Job Description

We’re recruiting for a Technical & Governance Claims Consultant to join us on a hybrid basis in our Hove office. Working Monday - Friday! You will provide proactive and comprehensive claims administration across our account portfolio within a Technical Claims team, acknowledging complaints, appeals, providing servicing updates, and managing other technical tasks, while ensuring accurate records are maintained on our systems.

What you'll be doing:

• Triaging new queries coming into the Technical & Governance (T&G) team mailbox and ensuring they are actioned to support the service delivery of the Technical & Governance Team
• Undertaking technical team reviews, including requesting or following up on medical evidence or outstanding requests to ensure regular updates and good customer service levels
• Working with the Technical & Governance Manager in prioritising complex case roundtables to help progress complex cases within our claims area
• Supporting the provision of data or updates to help build effective relationships both internally and with external IFA’s and Policyholders (employers), to maximise the effectiveness of our claims management processes, including the provision of support for the portfolio management of defined schemes
• Assisting in the provision of Management Information for the Technical & Governance team and analysing data for key trends
• Supporting the Technical & Governance manager in delivering the T&G training plan
• Ensuring a consistent, timely, and accurate level of service in line with service level agreements and promises made to meet customers’ expectations, and within scope of Legal & General’s Customer Experience, Consumer Duty, and Treating Customers Fairly policies. Providing feedback to relevant areas to enable improvements where failures are identified.

Qualifications - Who we're looking for:

• The drive to take ownership of and resolve customer queries and complaints
• Excellent IT skills in Word, Excel, and other Microsoft products
• An ability to work to deadlines and targets
• The jobholder has authorised approval limits as agreed by the Head of Claims
• Ability to carry out thorough and comprehensive investigations to determine eligibility of a Group Protection Claim
• Responsible for managing own workload and prioritising appropriately

We offer a package that rewards performance and behaviour, including:

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Private medical insurance (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service, with options to buy and sell holiday
• Competitive family leave
• Participation in our electric car scheme, offering employees the option to hire a brand-new electric car through tax-efficient salary sacrifice
• Various discounts for our products and partner stores
• Modern workspaces designed to promote connection, collaboration, and wellbeing

Additional Information

Legal & General is a leading financial services organization, recognized in 2023 for the second consecutive year. We are one of the world's largest asset managers, homebuilders, pension providers, and insurers, committed to creating value for our customers and society. Join us to be part of a welcoming, inclusive culture that values diversity and personal development. We support flexible working arrangements and reasonable accommodations for candidates with specific needs. If you’re interested, we’d love to hear from you.