Technical Events Operations Manager

Jacobs Massey; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading audio visual services company in London is seeking an experienced Audio Visual professional for high-end events. You will work closely with the Technical Events Manager, overseeing operations and ensuring customer satisfaction in a prestigious venue. The ideal candidate has a background in audio visual management, supervisory experience, and strong organizational skills. This role offers opportunities for staff development and a vibrant work environment.

Qualifications

• 3+ years of audio visual experience.
• 1+ years of supervisory experience.
• Working knowledge of audio visual equipment in a live show environment.

Responsibilities

• Directs the operations team on daily equipment setups and strikes.
• Mentors and supervises operational staff to provide outstanding customer service.
• Ensures timely delivery and proper functioning of equipment.

Education

High School Diploma

Bachelor's degree

Tools

Microsoft Office

Job description

Job Description

This is a new and highly technical role - We require an experienced Audio Visual professional to work on high-end events within a prestigious Hotel/Live event venue. Responsible for supporting the Technical Events Manager with all audio visual services duties in the assigned location. Acts as a liaison between the Operations and Sales teams. Maintains a profitable location while controlling costs and achieving the overall goals of the organisation. This role reports to the Technical Event Manager, Cluster TEM, or Area Manager.

Job Requirements

• High School Diploma, or equivalent is required. Bachelor's degree is preferred.
• 3+ years of audio visual experience
• 1+ years of supervisory experience
• Working knowledge of audio visual equipment in a live show environment
• Experience handling pre-planning and operations of large audio visual events
• Proficiency with computer hardware and software, including the Internet and Microsoft Office
• Effective leadership abilities and customer satisfaction focus

Operations Management

• Directs the operations team on daily equipment setups and strikes.
• Ensures appropriate business levels by scheduling staff and delegating tasks.
• Mentors and supervises operational staff to provide outstanding customer service.
• Establishes good relationships with hotel/venue staff, executives, vendors.
• Coordinates invoicing activities and ensures accuracy.
• Attends operational venue meetings as needed.
• Promotes a safe working environment and ensures HSE guidelines are followed.

Asset Management

• Maintains inventory control procedures, manages on-site equipment, sources internal gear.
• Ensures timely delivery and proper functioning of equipment.
• Keeps inventory in good condition and researches new technology.

People Development

• Maintains positive employee relations.
• Supports staff growth and organisational goals.
• Provides coaching, manages HR activities, and ensures professional standards.
• Supports training programmes and recommends development opportunities.

Competencies

• Effective communication skills