Technical & Estimating Support

Lindab Ltd; Oldbury; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading construction solutions company in Oldbury is seeking a proactive individual for a technical support role. Responsibilities include managing customer inquiries, preparing quotations, and responding to technical queries. Candidates should have strong ERP system experience and technical knowledge in construction. The role offers a salary of up to £35,000 and various employee benefits including bonuses and annual leave.

Benefits

Up to £35,000 salary

Bonus up to 14%

25-days annual leave

Company Pension contribution

Mental Health Charter benefits

Life Assurance

Qualifications

• Experience in customer service relating to technical inquiries.
• Ability to manage multiple tasks and prioritize effectively.
• Strong understanding or ability to interpret technical drawings.

Responsibilities

• Coordinate customer inquiries and provide updates.
• Prepare accurate quotations using ERP systems.
• Respond to technical product queries and offer solutions.

Skills

Technical knowledge in construction or building products

Customer service skills

Communication skills

Experience with ERP systems

Problem-solving mindset

Organizational skills

Tools

ERP software (Axapta)

CAD or BIM software

Job description

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Location: Oldbury, Birmingham

Reports to: Profile Sales Director

Hours: Monday – Thursday, 8am – 5pm and Friday 8am – 4pm with 30 minutes for lunch

We are looking for a proactive and detail-oriented person who can deliver accurate quotations, technical support, and drawing take-offs while supporting both the Profile team and our customers. This role offers a blend of technical, administrative, and customer-focused duties, including CRM updates, assisting with internal sales enquiries, and contributing to the smooth operation of a busy sales office.

Key responsibilities:

• Coordinate and manage customer enquiries: Providing updates, clarifying requirements, and ensuring expectations are met.
• Prepare accurate quotation: Using the Lindab ERP system (Axapta) and collaborate with other departments to gather necessary technical and pricing information.
• Respond to technical product queries: Offering expert advice, alternative solutions, and supporting technical training when needed.
• Maintain accurate record: Using the CRM and quotation systems to ensure efficient administration and internal communication.

Requirements:

• Experience working with ERP systems: Preferably Axapta, for quoting and order management.
• Strong technical knowledge: In construction or building products, with the ability to interpret and prepare technical drawings or plans.
• Proven customer service and communication skills: Particularly in handling technical or sales-related enquiries.
• Familiarity with CAD or BIM software and the ability to support customers in using technical resources.
• Ability to work cross-functionally with sales, customer service, and technical teams in a fast-paced environment.

Ideal Candidate:

• Strong communicator: able to explain technical information clearly and build positive relationships with both customers and internal teams.
• Problem-solver with a proactive mindset: Take initiative to find solutions, suggest alternatives, and support continuous improvement.
• Detail-driven and well-organised: Able to manages time effectively, handles multiple tasks efficiently, and ensures accuracy in all aspects of work.

The Package:

• Salary of up to £35,000.00
• Bonus of up to 14% salary
• 25-days annual leave, + 8 days statutory Bank Holidays and a Christmas / New Years closure
• Company Pension contribution matched at 4%
• Part of the Mental Health Charter: Wellbeing app, Mental Health Champions, EAP program and discounts on counselling
• Life Assurance
• Annual flu jab
• Online retail discounts & savings including; gym, holidays, hotels and family days out
• Long Service Awards

At Lindab, we're not just offering a job—we're inviting you to shape the future of indoor living. We're all about creating healthier spaces and a more sustainable planet. From energy-efficient ventilation to smart roofing solutions, you'll work with innovative products that make a real difference. Plus, you'll be part of a supportive team that values your growth and ideas.