Technical Engineering Technician

Rocket Staffing; Rugby; On-site; Full time

Job summary

Join a forward-thinking company as a Hyper Care Technician, where you'll deliver essential training and support for advanced systems across the UK and Europe. In this dynamic role, you'll lead installation projects, mentor teams, and ensure seamless transitions while adhering to health and safety standards. With a focus on operational excellence and continuous improvement, you'll have the opportunity to work on cutting-edge technology and make a significant impact. Enjoy long-term employment, comprehensive support, and the chance to develop your skills in a collaborative environment that values your expertise.

Benefits

Mileage reimbursement

Comprehensive travel support

Out-of-hours assistance

Career growth opportunities

Work on cutting-edge systems

Qualifications

• 4+ years of experience in assembly, installation, or technical service roles.
• Valid driving license and willingness to travel frequently.

Responsibilities

• Deliver training and support for system installation and usage.
• Oversee system migrations and conduct post-installation evaluations.

Skills

Technical Aptitude

Problem-Solving Skills

Teamwork Abilities

Adaptability

Job description

Position: Hyper Care Technician
Pay Rate: £19.00
Weekly Pay: Guaranteed 40hrs
Overtime Rate: £28.50
Working Shifts: Monday & Tuesday and Thursday Night
Working Hours: Monday - Tuesday 0800hrs-1700hrs and Thursday 2200hrs - 0600hrs Night (flexibility may be required)

Key Responsibilities:

1. Deliver comprehensive process and system training, ensuring team members and clients can utilize systems confidently and effectively.
2. Lead and mentor senior management team during installation training, providing hands-on support and expert guidance.
3. Perform and teach advanced techniques such as:
1. Calibration resets and diagnostics.
2. System reboots, updates, and troubleshooting.
3. Precise camera adjustments and custom configurations for optimal performance.
4. Component installation and integration into complex systems.
4. Oversee the execution of system migrations, ensuring smooth transitions with minimal disruption.
5. Travel extensively across the UK and Europe to manage installation projects, acting as the primary technical expert on-site.
6. Conduct post-installation evaluations, identifying areas for improvement and offering tailored solutions.
7. Collaborate with engineering and design teams to refine system functionalities and enhance user experience.
8. Adhere to health and safety standards while maintaining clean, organized, and efficient workspaces.
9. Drive operational excellence through continuous feedback and process improvements, helping the company evolve and adapt.

Requirements:

1. Minimum of 4 years' experience in assembly, installation, or technical service roles.
2. Valid driving licence and access to a personal vehicle.
3. Willingness to travel frequently, including overnight stays (both nationally and across Europe).
4. Strong technical aptitude and the ability to follow detailed processes.
5. A professional, adaptable attitude with excellent problem-solving skills and teamwork abilities.

Benefits:

1. Mileage reimbursement: Paid at 45p per mile for all work-related travel.
2. Comprehensive support with travel arrangements and expenses.
3. Out-of-hours assistance from a responsive support office.
4. Long-term, stable employment with a leading company, offering excellent opportunities for career growth.
5. Chance to work on cutting-edge systems and exciting projects across the UK and Europe.

Why Join Us?

1. Be part of a dynamic and supportive team that values your expertise.
2. Develop your skills and knowledge through ongoing training.
3. Take pride in a role that makes a tangible difference in technology.