Technical Engagement Manager, UKGI PubSec Engagement Management Team

Amazon; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Amazon is seeking an Engagement Manager within AWS Pro Services to lead delivery of complex cloud solution projects. You will combine technical credibility with strong program leadership to ensure customer outcomes are met while managing risks, governance, and cross-functional teams across engagements.

This role requires guiding multi-stakeholder discussions, applying AWS frameworks, and maintaining alignment with business goals.

Qualifications

• Bachelor's degree or equivalent is required.
• Experience as Scrum Master or Product Owner across multiple cross-functional teams.
• Experience delivering IT projects for external customers or similar.

Responsibilities

• Lead complex cloud migration and transformation projects from inception to completion.
• Ensure delivery within timeframes, budget, and quality parameters.
• Develop and execute project-level planning with agility to meet evolving objectives.
• Build and maintain strong stakeholder relationships across customers, partners and internal teams.
• Drive decisions and resolve project risks and issues at the programme level.
• Establish governance, structure and communication plans for projects.
• Lead multidisciplinary teams of technical specialists.
• Ensure compliance with security, regulatory and governance requirements.
• Bridge business requirements with technical solutions and map to customer outcomes.

Skills

Scrum Master

Product Owner

Agile Project Management

Stakeholder Management

Education

Bachelor's degree or equivalent

Tools

Jira

Rally

VersionOne

Taiga

Job description

Description

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.

Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you’ll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, elevate when appropriate, and drive projects to successful completion, while exceeding customer expectations.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

Eligibility for UK Government Security Clearance is required for this role (https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels)

Key job responsibilities

As an experienced technology program/project manager, you will be responsible for:

• Leading and managing complex cloud migration and transformation projects/programmes from inception to completion
• Ensuring successful delivery of project/programme outcomes within agreed time frames, budget and quality parameters
• Developing and executing project/programme level planning with the agility to adjust strategies as necessary to meet evolving business objectives
• Building and maintaining strong stakeholder relationships across customers, partners and internal teams at all levels
• Driving key decisions and resolving project/programme level risks and issues
• Establishing robust governance model, project/programme structure and communication plan
• Leading a multidisciplinary teams of technical specialists
• Ensuring compliance with security, regulatory and governance requirements
• Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
• Distilling customer needs into clear technical requirements and map them to business outcomes

A day in the life

Diverse Experiences

AWS values diverse experiences. Even if you don't meet all qualifications, we encourage you to apply regardless of your career path.

Why AWS?

AWS is the world's most comprehensive cloud platform, trusted by startups to Global 500 companies.

Inclusive Team Culture

Employee-led affinity groups foster inclusion, empowering us to embrace our differences.

Mentorship & Career Growth

Knowledge-sharing, mentorship, and career-advancing resources help you grow professionally.

Work/Life Balance

We value work-life harmony and strive for flexibility, so success never comes at the expense of home life.

Basic Qualifications

• Experience working as a Scrum Master or Product Owner across multiple cross-functional teams
• Experience in leading the delivery of IT projects with external customers or equivalent
• Experience in program or engagement management, leading other project managers to deliver a program with multiple and concurrent projects
• Experience with Agile and project management toolsets like Jira, Rally, VersionOne or Taiga
• Bachelor's degree or equivalent

Preferred Qualifications

• project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
• AWS certification
• Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
• Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.