Technical Director (remote, UK based)

Ajax Systems; Cardiff; On-site; GBP 70,000 - 110,000; Full time

Job summary

Ajax Systems is seeking a seasoned leader to build and grow the UK Technical Managers team. You will implement a comprehensive training program for the UK market and work closely with distributors and installers to promote Ajax solutions.

You will travel ~50% to engage customers, test features, and develop training content, shaping product roadmaps based on field feedback and market needs.

Qualifications

• 5+ years of experience leading field-based technical teams.
• Industry background in alarm systems, video surveillance, security, telecommunications, or related fields.
• Strong working knowledge of CCTV, intrusion systems, and fire alarm systems.
• Hands-on experience in designing and installing security systems.
• Experience delivering offline and online technical training to technical audiences.
• Excellent presentation, communication, and interpersonal skills.
• Flexible and willing to travel for business trips, trade shows, and other events.
• Self-motivated and independent with a proactive work approach.

Responsibilities

• Developing and growing a team of Technical Managers in the UK.
• Implementing a comprehensive Ajax Systems training program for the UK market.
• Provide product feedback and requests.
• Introduce product roadmaps and new features for distributors and installers.
• Visit key customers, promote solutions, in collaboration with the BDMs.
• Teach technical staff at distributors and dealers to increase knowledge.
• Test product features and write technical documentation for new products.
• Analyze customer needs in collaboration with sales.
• Create vision and provide direction.
• Develop training materials for the Technical Sales Training Team.
• Travel around 50% of the time.

Skills

Team leadership

Technical training

Presentation skills

Communication

Willingness to travel

Job description

Ajax Systems is an international tech company and the largest manufacturer of security systems in Europe, with over 4.5 million end users and 330K PRO users in more than 180 countries worldwide. The company offers end-to-end solutions for protecting homes and businesses of any scale. To date, Ajax product portfolio includes 280 devices for intrusion protection, video surveillance, fire and life safety, and comfort and automation. The company employs 5, 000 specialists.

We develop local teams because we understand local experts best comprehend market specifics. The company has sales representatives worldwide, including Italy, Spain, Germany, France, the United Kingdom, the USA, Australia, South Africa and other regions. The Global Business Development team is like-minded people who share the ambitious goals of Ajax Systems.

The best software combined with powerful hardware has forever changed the perception of security systems for users and industry professionals. Being recognized at the biggest specialized exhibitions such as IFSEC, Expoprotection and Intersec, as well as winning prestigious awards from industry-leading media like PSI magazine and GIT SECURITY, today Ajax is one of the most awarded security systems in Europe.

Ajax Systems production includes four factories, two of which are located in Ukraine, one in Turkey and one in Vietnam. At the same time, the company's certification according to the ISO 14001 standard ensures a minimal impact of production on the environment. The selection of components for Ajax device manufacturing is determined by the presence of manufacturer declarations confirming compliance with RoHS requirements.

The company emerged against the backdrop of revolution and war. That's why resilience is the cornerstone of the brand's DNA, and the fight against evil by creating the best security and automation devices is Ajax unwavering mission.

Responsibilities:

• Developing and growing a team of Technical Managers in the UK
• Implementing a comprehensive Ajax Systems training program for the UK market
• Play a key role in providing product feedback/requests
• Introduce product roadmaps and new features for Ajax Systems distributors, as well as installers
• Visit key customers as needed, promote and introduce product solutions according to customer thesis, in close collaboration with Ajax’s BDM’s
• Teach technical staff at Ajax Systems distributors and dealers to increase their knowledge of products and technology
• Test product features and write technical documentation for new products or solutions, and collaborate with the rest of the team
• Analyze customer needs in collaboration with sales departments
• Create vision, provide direction from own perspective
• Develop training materials/content for the Technical Sales Training Team
• Travel around 50% of time

Requirements:

• 5+ years of experience leading field-based technical teams, ideally in a customer-facing or partner ecosystem environment
• Industry background in alarm systems, video surveillance, security, telecommunications, or closely related fields
• Strong working knowledge of CCTV, intrusion systems, and fire alarm systems
• Proven hands-on experience in designing and installing video surveillance, fire alarm, or other security systems
• Experience delivering offline and online technical training to technical audiences
• Excellent presentation, communication, and interpersonal skills
• Flexible and willing to travel for business trips, trade shows, and other professional events
• Self-motivated and independent, with an outgoing personality and a proactive approach to work

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.