Technical Design Authority

TN United Kingdom; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Technical Design Authority to lead innovative solutions across customer engagements. This pivotal role combines deep technical expertise with exceptional communication skills, ensuring high-quality outcomes. You will guide the architecture and design of solutions, work closely with project management teams, and engage with clients to deliver tailored services. Join a dynamic team where your contributions will shape the future of cloud connectivity and ICT services. If you thrive in a fast-paced environment and are passionate about technology, this opportunity is perfect for you.

Qualifications

• Extensive consulting skills across Enterprise IT covering technology, Service and Project.
• Strong knowledge of public, private and hybrid cloud with a good understanding of the pros and cons.

Responsibilities

• Leading and directing the collation of requirements and production of architecture.
• Acting as technical point of contact for prospects, customers, and sales teams.

Skills

Enterprise IT Consulting

Cloud Solutions (Public/Private/Hybrid)

Microsoft Server Expertise

Networking Technologies

Automation and Orchestration

ITIL v3 Framework

Relationship Building

Project Management

Job description

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Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company.

We’re a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.

Overall purpose of the job:

The Technical Design Authority acts as the senior technical lead, guiding end-to-end solution delivery across customer engagements and internal initiatives. This role blends deep technical expertise with strong communication and collaboration skills to ensure high-quality, aligned, and sustainable outcomes.

Key responsibilities for this job:

1. Leading and directing the collation of requirements, production of architecture, design, and presentation of solutions to meet customer requirements.
2. Ensuring deployment and service objectives are met whilst maintaining a high level of prospect/customer satisfaction.
3. Defining work packages for the Professional Services or Managed Services teams to deploy and provide ongoing support to them during the build and handover processes.
4. Working with Project Management colleagues to facilitate project reporting, delivery planning, and checkpoint meetings (including conference calls and workshops) and to oversee project implementations.
5. Acting as technical point of contact for prospects, customers, and the sales teams on both BAU and project work across a wide variety of changing technologies.
6. Providing follow-up support in disseminating technical information to the business throughout the contract lifecycle.
7. Providing subject matter expertise to both technical solutions and delivery teams.
8. Supporting in the development and scoping of new service opportunities.
9. Reviewing and critiquing produced presales proposals and high and low-level design documentation in preparation for release to the customer.
10. Validating pre-sales designs against technical, project and commercial best practices.
11. Continuously updating your technical and soft skill knowledge.
12. Presenting Exponential-e products and technical proposals to potential customers across a wide variety of industries and levels of seniority.
13. Any other fair and reasonable task or duty assigned to you by your manager, or other senior Exponential-e Ltd staff member.

Knowledge and experience required:

• Extensive consulting skills across Enterprise IT covering technology, Service and Project.
• The ability to build and maintain positive relationships across the spectrum of roles within our customer organisations.
• Strong knowledge of public, private and hybrid cloud with a good understanding of the pros and cons of each.
• Strong knowledge of the Microsoft Server and EUC product range with the ability to hold SME conversations.
• Solid understanding of networking, UC & Voice and Data Centre technologies.
• Good appreciation of non-Microsoft environments including both Linux and Mac.
• Ability to review and understand basic scripted automation and the willingness to learn more.
• Good understanding of Automation and Orchestration activity with knowledge of tooling and best practice.
• Experience configuring and deploying both Public and Private Cloud solutions, with a focus on migrations.
• Extensive experience implementing and adhering to the ITIL v3 Framework.
• Strong organisation and planning skills.
• Excellent attention to detail and a strong ability to prioritise efficiently.
• Highly adaptable and proactive and able to multi-task and work well under pressure.
• Efficiently communicate both verbally and in written form.
• Able to work with and manage delivery partners in diverse project teams.