Technical Design Architect

Elite Group; Chorley; On-site; GBP 55,000 - 65,000; Full time

Benefits offered by this job

25 days holiday + bank holidays + 1 volunteering day

Birthday off

Hybrid working

Enhanced Maternity & Paternity Leave

Employee loyalty rewards

Regular company events

Technical and management training opportunities

Medical schemes and cycle-to-work initiatives

Mental wellbeing support

Job summary

Elite Group is looking for a Technical Design Architect to translate customer goals into technical designs. The role involves acting as the technical authority, mentoring engineers, and managing stakeholder relationships across Sales and Delivery teams. Required skills include experience in B2B telecoms, strong expertise in UC solutions, and the ability to handle large-scale migrations. Benefits include 25 days holiday, hybrid working, and numerous employee rewards.

Qualifications

• Proven experience in a senior technical design or architecture role within B2B telecoms.
• Strong understanding of licensing models and professional services.
• Experience supporting large-scale migrations and multi-site deployments.

Responsibilities

• Architect and oversee complex migrations and transitions.
• Engage directly with customers through workshops.
• Act as a 4th line escalation point.

Skills

Senior technical design or architecture experience

Delivering UC and voice solutions

Mentoring engineers

Stakeholder management

Experience with multi-vendor UC

SIP, networking and security architecture

Tools

Mitel

Zoom

Job description

Technical Design Architect

Salary: £55,000 – £65,000 / yr, plus benefits

Location: Chorley, Lancashire (Hybrid)

Job Overview

The Pre Sales Technical Design Architect (TDA) is accountable for translating customer business goals into robust, scalable and supportable technical designs across the full opportunity and delivery lifecycle. Acting as Elite Group’s technical authority, the TDA owns the design lifecycle, validates solution feasibility, and ensures platforms are delivered by the technical functions, to specification and operationally readiness.

The role works closely with Sales, Delivery, Support, Suppliers and most importantly our customers. Engaging directly in requirements workshops and technical discussions to shape solutions that translate to customer focused outcomes, the TDA supports core platform builds, governs design changes, mentors engineering teams, and acts as a senior escalation point.

Through strong design governance and supplier engagement, the TDA protects margin, reduces delivery risk, and ensures an exceptional customer experience end to end.

A Day in the Life

• Architect and oversee complex migrations and platform transitions.
• Act as technical authority throughout the customer journey.
• Engage directly with customers through workshops and technical meetings.
• Mentor and support Engineers as required.
• Act as a 4th line escalation point, liaising with customers and suppliers.
• Contribute and support the business in product roadmap, decisions and plans from a technical perspective including best suppliers to work with.
• Validate solution architecture, licensing, hardware and professional service volumes.
• Liaise with suppliers to ensure services are fit for purpose and correctly designed.
• Build core platforms (e.g. Zoom, Mitel and supporting infrastructure and other services as required).
• Own and manage changes where design evolves, managing change control and limit scope creep.
• Manage technical escalations with vendors and suppliers as needed.
• Support development of the LLD and As‑built documentation ahead of service transition.

Role Requirements

• Proven experience in a senior technical design or architecture role within B2B telecoms.
• Strong experience delivering UC and voice solutions in medium and enterprise environments.
• Experience with multi-vendor UC and hybrid environments.
• Exposure to connectivity, SIP, networking and security architecture.
• Current or recent certifications in Mitel and Zoom.
• Demonstrable experience translating customer goals into technical designs.
• Experience producing and owning High‑Level Designs and design governance.
• Strong stakeholder management across Sales, Delivery, Support and suppliers.
• Experience mentoring engineers and supporting delivery teams.
• Ability to act as a senior escalation point (4th line support).
• Strong understanding of licensing models, hardware, and professional services.
• Experience supporting large‑scale migrations and multi‑site deployments.
• ITIL‑aligned operational experience.
• Background in solutions architecture or senior pre‑sales engineering.

Benefits

• 25 days holiday + bank holidays + 1 volunteering day
• Birthday off
• Hybrid working
• Enhanced Maternity & Paternity Leave
• Employee loyalty rewards
• Accredited Investors in People organisation
• Regular company events
• Plenty of scope for progression and opportunities for training – technical and management
• Achievement celebrations & rewards
• Medical schemes and cycle‑to‑work initiatives
• Mental wellbeing and financial wellbeing support
• Check out our careers hub for more info on our benefits!

Contact: [e-mail], 03448758880

Elite Group is part of the New Technology Group – an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Read our recruitment privacy noticehere.