Technical Delivery Manager Revenues

Brighton & Hove City Council; Hove; Hybrid; GBP 45,000 - 56,000; Full time

Benefits offered by this job

Flexible & hybrid working

LGPS

Generous annual leave

Learning & development

Wellbeing benefits

Inclusive environment

Job summary

Brighton & Hove City Council is seeking a Technical Delivery Manager to lead a specialist team supporting Welfare, Revenues and Benefits systems. You will provide technical leadership, ensure secure, resilient operations and manage controlled system changes with suppliers and colleagues.

You will balance complex governance, risk and customer impact, identify improvements for service resilience and efficiency, and contribute to planning and assurance for statutory services.

Qualifications

• Lead, support and develop colleagues in the Welfare, Revenues and Benefits Technical Delivery team, creating an inclusive environment.
• Provide senior technical advice on system configuration, testing, release management, access control and data quality.
• Collaborate with service managers, IT&D, suppliers and project colleagues to deliver controlled system changes.

Responsibilities

• Lead and support a specialist technical team for welfare, revenues and benefits systems.
• Ensure availability, resilience, security and performance of business-critical systems.
• Help govern system changes and work with suppliers and internal teams.

Skills

Technical leadership

Stakeholder management

Release management

IT governance

Security and compliance

Education

Bachelor's degree in a relevant field

Tools

ITIL

ServiceNow

Job description

Contractual hours: 37 Package: We are pleased to offer a wide range of benefits to support you and your wellbeing. You can read about them on our Why work for us pages., What if your technical leadership could help thousands of residents access the support and services, they rely on every day? Can you balance technical expertise, stakeholder relationships and service resilience to keep critical public services running smoothly? Are you looking for a role where your decisions can improve efficiency, strengthen resilience and enhance customer experience across a whole city? If so, we would like to hear from you. Interview date: At the end of October 2026 to be confirmed For an informal discussion please contact

About the role

Behind every effective public service are the systems, data and people that keep it running. This is an opportunity to lead a specialist technical team supporting the business-critical systems that underpin Welfare, Revenues and Benefits services across Brighton & Hove. As Technical Delivery Manager, you will help keep essential services resilient, secure and responsive. You will provide technical leadership, support well-managed system changes, work closely with suppliers and service colleagues, and make sure our systems continue to support residents, businesses and communities when they need them most. You will help to:

• lead, support and develop colleagues in the Welfare, Revenues and Benefits Technical Delivery team, creating an inclusive and supportive environment where people can do their best work
• help manage the availability, resilience, security and performance of business-critical systems that support residents, businesses and communities
• provide senior technical advice on system configuration, testing, release management, access control, data quality and audit requirements, explaining complex issues clearly and accessibly
• work inclusively with service managers, operational teams, IT&D, suppliers and project colleagues to deliver controlled system change
• understand complex system, data and supplier issues and make clear, proportionate recommendations that support good decisions
• identify improvements that strengthen service resilience, efficiency, financial controls and customer experience, while keeping people and service impact in mind
• contribute to governance, planning, risk management and assurance for statutory welfare, revenues and benefits services in a clear, collaborative and well-evidenced way., This is a unique opportunity to make a real difference to the lives of local residents, supporting one of the most innovative local government technology functions in the country.

We offer:

• Flexible and hybrid working arrangements
• Local Government Pension Scheme
• Generous annual leave entitlement
• Learning and development opportunities
• Wellbeing support and employee benefits
• A diverse, supportive and inclusive working environment

Encouraging a diverse workforce

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans. Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our actions, our and the work we are doing to Why work for us? As a council, we want to:

• be connected
• be confident
• be innovative and creative
• be diverse and inclusive
• be healthy and psychologically safe
  We are looking for someone who brings curiosity, sound judgement and a practical, inclusive approach to technical delivery. You will be comfortable working in a way that reflects the council's values: connected, confident, creative, diverse and inclusive, and supportive of wellbeing and psychological safety.

You will be able to:

• work through complex issues with clarity, resilience and proportionate judgement
• balance service needs, risk, governance and customer impact when making recommendations
• build positive, inclusive working relationships with colleagues, suppliers and partners, listening to different perspectives and supporting effective collaboration.

We know that people gain skills and experience in different ways. You do not need to meet every desirable area of experience to apply. We particularly encourage applications from people whose backgrounds, identities or experiences are currently under-represented in our workforce.

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only. Please note that this post is subject to a Basic Disclosure Criminal Records Check. We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.