Technical Delivery Manager

EE; Wideopen; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading telecommunication provider in the UK is seeking a Technical Delivery Manager to oversee the delivery of data products. You will lead an agile squad to enhance data automation capabilities and ensure high-quality standards. Candidates should have strong experience in stakeholder management, agile methodologies, and cloud technologies. This role offers a flexible working model with benefits including a 10% performance bonus and diverse support programs.

Benefits

Annual on target bonus 10%

BT Pension scheme

25 days annual leave

Enhanced women’s health support

Life Assurance

50% EE mobile plan discount

Volunteering days

Private virtual GP appointments

Qualifications

• Strong stakeholder management; ability to drive communication.
• Expert in agile methodologies.
• Experience with JIRA and Confluence.
• Strong understanding of E2E data process.
• Good understanding of data security.
• Experience with Cloud technology, ideally Google Cloud.
• Strong communication skills at all levels.
• Experience in leading, coaching, and mentoring.

Responsibilities

• Coordinate with internal and external stakeholders.
• Monitor actions from scope to delivery.
• Support the Delivery Chapter to build operational capability.
• Implement improvements in team and process performance.
• Resolve technical delivery problems.

Skills

Stakeholder management

Agile methodologies

JIRA / Confluence

End-to-end data process

Data security

Cloud technology

Communication skills

Leadership / coaching

Job description

Overview

London, Birmingham or Bristol

3 days in the office, 2 remote

About EE

We’re EE. We are the biggest mobile and broadband operator in the UK and we have a relationship in every second household in the country. But we’re for everyone, on any network – serving up new tech, new services, and heaps of inspiration for every aspect of your connected life.

We’ve been awarded the UK’s best network for the last 10 years. It’s central to our vision – to be the most personal customer-focused technology company in the UK.

That means earning a place on customers’ home screens by offering them more than ever before, whether that’s helping their home run smarter with EE Home, levelling up their play with EE Game, helping them work on their terms with EE Work, or even unleashing their kids’ learning with EE Learn.

We’re also part of BT Group, which we’re even bigger than you might think. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We think we’ve got something special here. We want everyone to feel proud about working at EE – and feel excited about where we’re going and what we’re going to do. Want to join in?

Why this job matters

At EE, our ability to deliver brilliant, personalized experiences for all our 30m customers is fundamental to our future success. As a business we are investing extensively in the automation of our operations and networks, and in building our Base Management capabilities. Data driven automation and decision making has never been more important. Data Science & AI will create a new data capability for Consumer to allow us to create the best personal experiences for all our customers across all channels and drive Commercial Revenue.

The Technical Delivery Manager will be responsible for leading the agile squad to ensure all data products delivered are of a high quality, accurate, secure, and always adhere to data protection policies, as well as being cost effective from a build, maintenance, and storage perspective.

What You’ll Be Doing

• Coordinates with a range of internal and external stakeholders to resolve issues, update on progress and achieve benefits.
• Monitors all actions and activities, from scope to delivery, to ensure adherence to technical roadmap and time and budget constraints.
• Support the Delivery Chapter to build and evolve operational capability (WBS, JIRA, Front Door, Confluence dashboards etc.) to support efficient, collaborative ways of working across the Data Alliance.
• Implement ways to improve team, process and service performance
• Implement the resolution of technical delivery problems and ensure all parties involved are engaged in resolutions.
• Support knowledge transfer with the squad, chapter, and stakeholders.
• Work collaboratively with the wider Data community to set and agree on standards and governance.

The Skills And Experience You'll Have Under Your Belt

• Strong stakeholder management; ability to drive strong, open and sustained communication channels both within Consumer. Digital and external source teams.
• Expert in agile methodologies
• JIRA / Confluence experience
• Strong understanding of the E2E data process (Ingestion to Consumption)
• Good understanding of data security and compliance processes
• Experience of Cloud technology (ideally Google Cloud)
• Good communication skills at all levels, written and verbal
• Strong experience leading / coaching and mentoring

It would be good to have

• Agile qualifications

Benefits

• Annual on target bonus 10% (based on both personal and company performance)
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• 25 days annual leave + 8 bank holidays with the option to buy up to one week’s work of your contracted hours. This will also increase with service.
• 2 weeks carer’s leave
• From January 2025, all parents welcoming a new child will be eligible for our new Family Leave policy. You will receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• Life Assurance (4 x life cover pay)
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans.
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers.
• Discounted EE TV including TNT Sport and the NOW Entertainment membership.
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• Volunteering days so you can give back to your local community.
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV.’
• 24/7 private virtual GP appointments for UK colleagues

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

A Few Points To Note

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.