Technical Delivery Manager

Bupa; London; Hybrid; GBP 59,000 - 71,000; Full time

Job summary

Join a forward-thinking health insurer as a Technical Delivery Manager, where you will lead the charge in delivering innovative technology solutions. This role offers the chance to shape the strategic direction of products and services, ensuring they meet high standards of quality and security. With a focus on agile methodologies, you will collaborate with diverse teams to drive continuous improvement and optimize delivery processes. Enjoy a hybrid working environment and a comprehensive benefits package that supports your well-being and professional growth.

Benefits

25 days holiday

Bupa health insurance

Enhanced pension plan

Annual performance bonus

Onsite gyms or local discounts

Various online discounts

Qualifications

• Extensive experience in delivering complex technology products.
• Proven ability in managing change and governance for tech products.

Responsibilities

• Provide technical oversight for applications and services.
• Ensure compliance with information security and data protection.

Skills

Technical Leadership

Change Management

Agile Methodologies

Communication Skills

Problem-Solving

User-Centric Design

Job description

Job Description

Technical Delivery Manager

Location: Angel Court, London

Work Arrangement: Hybrid working options – 1 to 2 days per week in the office

Employment Type: Permanent, Full-time (35 hours/week)

Salary & Benefits: Up to £70,500 per annum + fantastic benefits including bonus

We consider all types of flexibility, including locations, hours, and working patterns.

Introduction

We make health happen. Working in our Group function, you'll play a key role in helping our customer-facing colleagues deliver exceptional customer service and patient care worldwide. No matter your role, you'll have the opportunity to make a meaningful difference by shaping the strategic direction of our business globally.

We are seeking a Technical Delivery Manager/Product Manager for our Risk, Clinical, and Governance domain. This role supports the Senior Technical Delivery Manager by taking ownership of the technical run and change activities for our application products and services, in close collaboration with stakeholders.

How You’ll Help Us Make Health Happen

• Provide technical leadership and oversight of the delivery and support of applications and services, aligning with strategy and roadmap.
• Ensure products are developed and prioritized according to Bupa’s Technology Strategic Framework, fostering continuous improvement, optimization, and innovation.
• Accountable for all aspects of run and change for a portfolio of technology products/services, adopting DevSecOps practices to ensure resilient, secure, and aligned services.
• Maintain accountability for information security and data protection throughout the product lifecycle, in accordance with policies and standards.
• Ensure product resilience at all lifecycle stages, overseeing third-party contributions as appropriate.
• Contribute to the functional data model and ensure its evolution aligns with broader data strategies.
• Implement a robust data integration strategy in line with enterprise architecture standards.
• Drive collaboration within multi-disciplinary product teams, acting as Scrum Master when needed.
• Lead delivery activities from inception to maintenance, promoting agility, automation, and continuous improvement.
• Provide technical leadership to platform teams, with possible line management responsibilities.
• Manage asset lifecycle, promote cloud adoption, and ensure components are current and evergreen.
• Coordinate cross-functional dependencies, employing flow techniques to enhance delivery speed and agility.
• Ensure compliance with risk appetite standards regarding information security, operational resilience, and project change management.
• Handle internal and external audits for applications.
• Manage products and services against KPIs, KRIs, and strategic plans.
• Oversee technology suppliers, optimizing performance and managing decommissioning.
• Manage vendor relationships, understanding roadmaps, and leveraging software solutions effectively.
• Evaluate and influence procurement of new software solutions benefiting Bupa.

What You’ll Bring

• Extensive experience as a senior technology professional delivering complex products.
• Proven ability to manage change and run activities for technology products, including planning, backlog management, security, and governance.
• Excellent communication skills, capable of translating technical details for diverse stakeholders.
• Experience with IT Service Owner responsibilities, including contract management and application governance.
• Experience transforming teams from waterfall to agile methodologies and leading cross-functional teams.
• Comfort with making technical decisions aligned with policies and standards.
• Innovative mindset with a user-centric, design thinking approach.
• Strong influencing skills without relying on organizational hierarchy.
• Excellent problem-solving skills.

Benefits

Our benefits support holistic health—mental, physical, financial, social, and environmental wellbeing—via our Viva programme. We promote flexible working and offer family-friendly benefits, including:

• 25 days holiday, increasing with service, with options to buy or sell
• Bupa health insurance
• Enhanced pension plan and life insurance
• Annual performance bonus
• Onsite gyms or local discounts
• Various online discounts and benefits

Why Bupa?

As a health insurer and provider with no shareholders, our focus is on our customers. Our purpose is to help people live longer, healthier, happier lives and create a better world. We value bravery, caring, and responsibility in all we do.

We champion diversity and encourage applications from all backgrounds. Bupa is a Level 2 Disability Confident Employer, committed to fair treatment and reasonable adjustments for disabled applicants. For alternative format information, email: [e-mail]

Additional Details

Time Type: Full time

Job Area: IT

Location: Angel Court, London