Technical Delivery Assurance Specialist - ESN

BT Group; West of England, Manchester; On-site; GBP 65,000 - 85,000; Full time

Benefits offered by this job

10% on target annual bonus

Private GP 24/7 for you and family

Pension scheme 5% employee / 10% from/

Holiday purchase scheme

Discounted BT products

Job summary

BT Group is seeking an Assurance Specialist for the Emergency Services Network (ESN) programme. You will support deployment excellence, ensure compliance, and drive quality across diverse teams, including Deployment, Design and Operations.

This nationally important role requires oversight of supplier performance, development of audit documentation, and travel to radio sites and supplier locations as needed.

Qualifications

• Strong expertise in mobile network deployment and delivery assurance.
• Quality Auditor competence in technical environments and issue resolution/escalation management.
• Experience with contract and supplier management within large programmes.

Responsibilities

• Influence supplier RFPs and contracts for Delivery Assurance.
• Engage with suppliers to deliver contractual commitments.
• Provide technical guidance for deployment and first-time deployment of new network elements.

Skills

Mobile network deployment

Quality Assurance

Contract management

Supplier management

Tools

CDM 2015

ISO 9001

ISO 45001

Job description

Technical Delivery Assurance Specialist – ESN

Join BT at the heart of one of the UK's most significant and ambitious technology programmes.

The Emergency Services Network (ESN) is a strategic priority for BT and will become one of the most advanced emergency communications networks in the world. As the trusted supplier to Britain's Emergency Services, BT is delivering a mission- critical network that will support over 300,000 frontline users across the UK. Replacing the legacy Airwave network and building on EE's industry-leading 4G and 5G infrastructure, ESN will provide next-generation voice, data and critical communications services that help keep the nation safe.

About the role

As an Assurance Specialist, you'll play a key role in ensuring the successful deployment of new projects, products and services across the ESN programme. Working alongside a diverse team of Assurance Specialists, Deployment, Design and Operations professionals, you'll support Mobile Operations Team Managers to drive deployment excellence, maintain compliance and consistency, and deliver an outstanding customer experience. Using your technical expertise, you'll champion quality, improve supplier performance and help shape the future of emergency service communications in the UK.

This is a highly visible role within a nationally important programme, with occasional travel to radio sites and supplier locations required.

You will be required to undergo National Security Vetting to BPSS level.

What you'll be doing

Influence supplier RFP’s & contracts, ensuring consideration of Delivery Assurance requirements and lead capability audits for small to large volume/complexity contracts & SoW’s.

Engage with and manage suppliers building strong relationships to ensure delivery of their contractual commitments for Delivery Assurance.

Guide & support suppliers, Delivery, Design, Planning and Operations in delivering deployment solutions. Provide technical expertise for first time deployment of new network elements to ensure subsequent deployments will be successful.

Create and approve technical and control documentation to support installation, commissioning and integration.

Ensure supplier delivery of reporting and metrics related to in-field deployment quality. Analysis and identification of failure trends and root causes. Drive and track continuous improvement plans with suppliers and other external deployment organisations.

Develop new and innovative solutions for I&C documents and standards, handover documents and quality audit templates to allow subsequent rollout to be compliant and repeatable.

Essential Skills / Experience

Strong expertise in mobile network deployment, including network build activities, equipment installation methodologies, workmanship standards, and the application of industry best practices to ensure high-quality delivery.

Working knowledge of application of CDM 2015, ISO 9001 and ISO 45001.

Quality Auditor competence and a proven track record of success in a technical and Quality Assurance environment with experience in Issue resolution & Escalation management.

Must hold a full UK driving licence and willing to regularly travel.

Desirable Skills / Experience

Proven history of delivering to and driving others to deliver to quality assurance and management standards. Excellent communication and interpersonal skills at all levels.

Detailed understanding of H&S requirements, standards and legislation applicable to the role.

Our Package

Tailored benefits make a real difference. That is why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle.

Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme - 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.

Location(s): Bristol or Manchester (you will need to be in the office at least 3 days a week).

Salary: Competitive, plus benefits.