Technical Data Integration Business Analyst

Salt Digital Recruitment; Greater London; On-site; GBP 45,000 - 75,000; Full time

Job description

A Technical Business Analyst is required to support a high-priority, data-driven transformation initiative, focusing on integrating and migrating data into a Single Customer View (SCV) platform. This is a key role that will drive customer-centric insights, enabling more accurate analytics and data-informed decision-making. The successful candidate will collaborate with a variety of stakeholders - business leaders, data engineers, developers, and product owners - to gather requirements, design SCV solutions, and ensure the seamless implementation of the platform.

Key Responsibilities and Deliverables:

1. Customer-Centric Analysis: Conduct interviews, workshops, and requirement-gathering sessions to define and prioritize data-driven business needs, specifically focused on improving and leveraging the SCV to drive customer insights.
2. End-to-End Data Integration: Map out and optimize user journeys and workflows related to customer analytics and SCV data integration, ensuring seamless experiences that align with business goals.
3. Collaboration with Cross-Functional Teams: Work closely with business stakeholders, data engineers, developers, and product owners to translate customer data requirements into actionable insights, ensuring that the SCV platform is aligned with business objectives.
4. Data Profiling and Quality Assessment: Conduct data profiling to assess the quality, structure, and integrity of customer data, ensuring it supports accurate, actionable insights within the SCV framework.
5. Documentation and Analysis: Develop clear, comprehensive documentation, including business requirements, functional specifications, user stories, and process/data flow diagrams tailored to SCV initiatives.
6. Support Program Lifecycle: Provide ongoing business analysis support from change impact assessments to business readiness activities, ensuring smooth transitions to a future data-driven, SCV-integrated state.
7. Impact Assessment and Change Analysis: Address complex business problems impacting customer data, aligning cost, timeline, and feasibility with business objectives for successful SCV project delivery.
8. Stakeholder Alignment: Facilitate workshops, impact assessments, and business readiness sessions, ensuring that all stakeholders are aligned and contribute to the success of SCV integration and transformation efforts.

Skills & Qualifications:

• At least 5 years of business analysis experience, particularly in data-driven projects with a strong focus on Single Customer View (SCV) initiatives.
• Experience in system and data integration projects.
• Technical understanding of data systems, applications, and the underlying technical architecture.
• Strong experience in Master data.
• Experience in MI development.
• Experience designing and delivering workshops.
• Proven expertise in customer data analysis, SCV platform implementation, and enhancing data accuracy for better customer insights and decision-making.
• Strong background in business process analysis and re-engineering, including GAP analysis and developing Target Operating Models (TOMs) to ensure optimal SCV performance.
• Exceptional problem-solving skills with an ability to assess data quality, integrate customer data from multiple sources, and deliver insightful analyses based on the SCV framework.
• Strong ability to communicate complex SCV and customer data concepts to both technical and non-technical stakeholders.
• Proficiency in data modeling, data mapping techniques, and integration processes specifically within SCV-related data transformation projects.
• Familiarity with tools such as Visio, MS Word, Excel, PowerPoint, and experience with Azure DevOps/JIRA is a plus. Business Analysis certifications (IIBA, BCS, or similar) are advantageous.