Technical Customer Support Specialist - Sensors & Automation

TN United Kingdom; Chester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global automation tech company is hiring a Technical Customer Support Specialist in Chester. This role involves assisting clients with technical queries, product recommendations, and basic repairs, providing a mix of hands-on problem-solving and customer interaction. Ideal candidates will have an engineering degree and some customer service experience, with full training provided.

Benefits

Full training from industry experts

Exposure to global engineering teams

Strong development pathways

Qualifications

• Degree in engineering, electronics, mechatronics, or similar required.
• Some customer service or commercial experience preferred.
• Fluency in English; additional EMEA language is a bonus.

Responsibilities

• Help customers choose the right sensor or automation product.
• Respond to technical enquiries by phone, email, or live chat.
• Support the sales team with product knowledge and cross-selling advice.

Skills

Mechanical principles

Electrical principles

Customer service

Problem-solving

Communication

Education

Degree in engineering, electronics, mechatronics or similar

Tools

SAP

CRM

Office

Job description

Social network you want to login/join with:

Technical Customer Support Specialist - Sensors & Automation, Chester

Client:

Thomas Lee Recruitment

Location:

Chester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

283228bab5de

Job Views:

3

Posted:

23.05.2025

Expiry Date:

07.07.2025

Job Description:

Just finished your engineering degree? Or maybe you've done a year or two in industry and want a role with real variety, responsibility, and technical depth?

We're hiring a Technical Customer Support Specialist to join a global automation tech company that's serious about its products and customer service. You'll be supporting clients across the UK and EMEA by answering technical queries, helping them pick the right sensors or automation kit, and guiding them through tweaks, repairs, or replacements.

It's a great mix of hands-on problem-solving, tech talk, and customer interaction. You'll be trained, backed by a supportive team, and given real ownership of your work from day one.

What You'll Do

• Help customers choose the right sensor or automation product
• Recommend alternatives when items are out of stock or discontinued
• Respond to technical enquiries by phone, email, or live chat
• Support the sales team with product knowledge and cross-selling advice
• Deal with basic repairs, service requests, and product modifications
• Log activity in the internal SAP system
• Handle first-line complaints and goodwill offers (under 150)
• Help train new staff on tech basics and tools

What You'll Need

• A degree in engineering, electronics, mechatronics, or similar
• Some customer service or commercial experience helps (even retail or hospitality!)
• A good grasp of mechanical and electrical principles
• Confident communicators, especially when explaining technical stuff
• Calm under pressure and a natural problem-solver
• Comfortable with IT systems (SAP, CRM, Office, etc.)
• Fluent English; bonus points if you speak another EMEA language

What You'll Get

• Full training from industry experts
• Exposure to global engineering teams and customers
• A role where you can build real technical and commercial know-how
• A stable, well-established employer with strong development pathways

About Us

At Thomas Lee Recruitment, we specialise in connecting engineers and technical salespeople with leading companies in the engineering sector. We pride ourselves on offering a personalised, professional, and transparent recruitment service. Our focus is on understanding both client and candidate needs to ensure the best possible match.

How to Apply

All applications will be responded to. Please ensure you have the right to work in the UK before applying. By applying for this role, you accept our Terms & Conditions, Privacy Policy, and Disclaimers, which can be found on our website.