Technical Customer Support Manager

Technical Support Manager
We're Quickline, and we believe everyone deserves great internet—whoever you are, wherever you live. That's why we're bringing lightning-fast broadband to the places others leave behind.

We're looking for a Technical Support Manager to lead our 1st line support team, making sure customers get fast, effective help with broadband, Wi-Fi, and VoIP issues. You'll spot trends and ensure our service quality is top-notch.

Responsibilities:

1. Lead the 1st line support team.
2. Ensure effective resolution of customer issues.
3. Identify and analyze trends in customer support requests.
4. Work with other teams to improve service delivery.

Minimum Requirements:

1. Proven experience in technical support or a related field.
2. Excellent communication and leadership skills.
3. Ability to analyze data and identify trends.