Technical Customer Support Executive - software

JR United Kingdom; Reading; On-site; GBP 25,000 - 30,000; Full time

Job summary

An innovative company is seeking a Technical Customer Support Executive to join their growing team in Reading. This role offers the opportunity to work with cutting-edge retail technology and support enterprise clients. You will be the first point of contact for customer queries, providing technical assistance and onboarding support. With a focus on teamwork and collaboration, you'll engage with clients to ensure their success. If you have a passion for technology and excellent communication skills, this is the perfect opportunity to grow your career in a dynamic environment.

Benefits

Flexible Shift Work

Great Perks and Benefits

Qualifications

• 1 year experience in software product support required.
• Excellent communication skills are essential.

Responsibilities

• Provide remote technical support to clients.
• Manage support tickets through the ITSM system.

Skills

Technical Support

Interpersonal Skills

Communication Skills

Customer Onboarding

Problem Solving

Education

Graduate Degree

2 Years Experience in Software Support

Tools

Salesforce - Service Cloud

Jira

Hubspot

Job description

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Technical Customer Support Executive - software, reading

Client: PIE Recruitment

Location: Reading, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

4

Posted:

28.04.2025

Expiry Date:

12.06.2025

Job Description:

Technical Service Executive - SaaS - incredible Retail tech

Salary up to £30,000

Customer facing role with a wide remit

Shift work available to make working patterns more flexible

Great perks and benefits

This role is ideal for a graduate with 6 months to 1 year post-graduation work experience, or someone with no degree but 2 years experience in Software desktop support. You will work within a growing team supporting customers on software issues as a 1st line agent.

The Company

A VC-backed, high-growth SaaS scale-up working with enterprise retail accounts. The team is intelligent, lively, and driven.

The Role

As part of the Technical Support Team, you will handle reactive and proactive customer activities. You will be the primary contact via phone and email for support queries and assist in onboarding and training customers on the products. You should be comfortable working in a team and possess excellent interpersonal skills.

The candidate must be available to work in the Reading office at least 3-4 days a week.

Responsibilities

• Provide remote technical support to clients
• Respond to and triage client tickets
• Assist with customer onboarding
• Collaborate with internal and external stakeholders
• Manage support tickets through our ITSM system
• Update client information in Salesforce - Service Cloud
• Prepare and deliver weekly ticket updates and liaise with clients
• Follow support SLAs
• Escalate tickets when necessary
• Engage with clients to offer insights and added value

The Person

• Approximately 1 year of experience supporting software products
• Excellent communication and interpersonal skills
• Ability to explain technical terms to non-technical users
• Experience with Jira and Hubspot is advantageous
• Team player who collaborates well internally and externally
• Experience with Service Cloud is preferred

Get in touch with Chloe for more information.