Technical Customer Support Engineer

Redline Group Ltd; East Midlands; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology solutions company based in Nottinghamshire is seeking a Technical Customer Support Engineer. In this role, you will provide technical support and guidance for customers, ensuring proper system specifications and responding to various inquiries. The ideal candidate will have experience with audio systems, CAD design, and excellent customer communication skills. This position is integral to delivering high-quality service to clients.

Qualifications

• Experience of audio systems and technology.
• Experience designing on CAD programmes.
• Personable manner with customers and able to give clear, concise explanations of technology systems.
• Good IT skills, experience with Microsoft Office.

Responsibilities

• Assessing new project enquiries and responding to customers.
• Identifying the correct system types to meet project requirements.
• Providing technical support and guidance including remote troubleshooting.
• Preparing equipment quotations and responding to bids.
• Conducting site visits and customer meetings.
• Providing technical training to customers.

Skills

Experience of audio systems and technology

Experience designing on CAD programmes

Personable manner with customers

Good IT skills

Job description

Overview

Are you a Technical Customer Support Engineer looking for a new role based in Nottinghamshire?

My client is an awarding winning company who design and manufacture a range of complex electronic products that are used all over the world.

They currently require a Technical Customer Support Engineer, who will report into the Customer Support Manager. You will provide technical support and guidance for customers and distributors, ensuring the right equipment is specified for projects, designing bespoke systems and responding to a variety of queries. You will be part of the customer facing team, communicating with clients via phone, email and web chat, upholding the company\'s values and delivering the high-quality service that our customers value.

Responsibilities

• Assessing new project enquiries, responding to customers and booking project details on to CRM system
• Identifying the correct system types to meet the project requirements, from a range of products and companion distributed products.
• Technical support and guidance, including remote troubleshooting of complex systems.
• Preparing equipment quotations, responding to bids in a timely manner.
• Site visits, surveys, customer meetings and demonstrations, including report writing to follow up.
• Providing technical training to customers.

Qualifications / Experience

• Experience of audio systems and technology.
• Experience designing on CAD programmes.
• Personable manner with customers and able to give clear, concise explanations of technology systems
• Good IT skills, experience with Microsoft Office and quick to learn new software packages

How to Apply

APPLY NOW for the Technical Customer Support Engineer job based in Newark, Nottinghamshire by sending your CV to (url removed)