Technical Customer Support Associate

TN United Kingdom; Brighton; Hybrid; GBP 26,000; Full time

Job summary

An established industry player is seeking a Technical Customer Support Associate to join their vibrant team in Brighton. This role offers a unique opportunity to engage with customers through various channels, providing top-notch support while working in a hybrid environment. The company values in-house development and career progression, making it an ideal place for those looking to grow professionally. Enjoy a range of benefits including generous holiday allowances, a robust pension scheme, and a friendly workplace culture that even welcomes pets! If you have a passion for customer service and a knack for technology, this could be the perfect fit for you.

Benefits

25 days holiday plus bank holidays

Birthday day off

Excellent pension scheme

Discounts on major retailers

Wellbeing centre with free fitness classes

Pets in the office

Qualifications

• Excellent verbal and written communication skills are essential.
• Strong attention to detail and interest in IT/data.

Responsibilities

• Respond to customer enquiries via phone, email, and live chat.
• Process customer orders and monitor internal systems.

Skills

Verbal Communication

Written Communication

Attention to Detail

Technical Experience

Google Workspace

Tools

Google Sheets

Google Slides

Google Docs

Gmail

Job description

Technical Customer Support Associate, Brighton

Client: Brook Street NMR

Location: Brighton, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 3d34429529b0

Job Views: 7

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Our client, a leading B Corporation employer, is looking for a Technical Customer Advisor to join their growing team. This is an exciting opportunity to work within a small, friendly team that encourages in-house development and career progression.

You will be adaptable, with excellent communication skills and a background working in a corporate environment dealing with customers over the phone and via email.

Salary: £25,260

Hours: Hybrid, 3 days in the office and 2 days at home. Monday to Friday, 9 am to 5:30 pm

Benefits: 25 days holiday plus bank holidays, birthday day off, excellent pension scheme, discounts on major retailers, wellbeing centre including free fitness classes, pets in the office!

Responsibilities:

• Respond to customer enquiries through phone, email, and live chat in a timely and professional manner.
• Process customer orders using mapping tools and other relevant systems.
• Monitor and manage internal systems to ensure smooth operations related to the role.
• Provide support to other teams, such as sales and consultancy.
• Recommend appropriate products and services based on customer needs and preferences.

You will:

• Have excellent verbal and written communication skills.
• Strong attention to detail.
• Interest in IT/data.
• Some technical experience.
• Use Google packages confidently (Sheets, Slides, Docs, Gmail).

Immediate start dates. Apply today for an immediate chat!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.