Technical Customer Support Associate

Virtual Bridges; Brighton; Hybrid; GBP 26,000; Full time

Job summary

A leading company in IT system training and support is seeking a Technical Customer Support Associate. This role offers a hybrid work environment and excellent career progression opportunities. You will engage with customers, process orders, and support various teams while enjoying a range of benefits including a competitive salary, generous holidays, and wellness programs.

Benefits

25 days holiday plus bank holidays

Birthday day off

Excellent pension scheme

Discounts on major retailers

Access to free fitness classes

Pets in the office

Qualifications

• Excellent verbal and written communication skills.
• Strong attention to detail.
• Some technical experience.

Responsibilities

• Respond to customer enquiries through phone, email, and live chat.
• Process customer orders using mapping tools.
• Provide support to other teams, such as sales and consultancy.

Skills

Communication

Attention to Detail

Interest in IT/Data

Technical Experience

Tools

Google Packages

Job description

Join to apply for the Technical Customer Support Associate role at Virtual Bridges

3 days ago Be among the first 25 applicants

Join to apply for the Technical Customer Support Associate role at Virtual Bridges

Our client are looking for a Technical Customer Advisor to join their growing team.

This is an exciting opportunity to work within a small friendly team who encourage inhouse development and career progression.

You will be adaptable, with excellent communication skills and a background working in a corporate environment dealing with customers over the phone and via email.

Salary: £25,260

Hours: Hybrid 3 days in office, 2 days at home. Monday to Friday, 9am to 5.30pm

Benefits: 25 days holiday plus bank holidays, birthday day off, excellent pension scheme, discounts on major retailers, wellbeing centre including access to free fitness classes, pets in the office!

Responsibilities

• Respond to customer enquiries through phone, email, and live chat in a timely and professional manner.
• Process customer orders using mapping tools and other relevant systems.
• Monitor and manage internal systems to ensure smooth operations related to the role.
• Provide support to other teams, such as sales and consultancy
• Recommend appropriate products and services based on customer needs and preferences..
  
  

You Will

• Have excellent verbal and written communication skills
• Strong attention to detail
• Have an interest in IT/data
• Some technical experience
• Use Google packages confidently (ie Sheets, Slides, Docs, Gmail)
  
  

Salary: £25,260

Hours: hybrid 3 days in office, 2 days at home. Monday to Friday, 9am to 5.30pm

Immediate start dates

Apply today for an immediate chat!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT System Training and Support

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