Technical Customer Support

Endeavour Recruitment Solutions; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A growing SaaS provider in Central London is seeking an experienced Technical Support Analyst to join their team. This role involves delivering top-notch product and technical solutions to help customers achieve their goals. Ideal candidates should have prior SaaS support experience, exceptional customer service skills, and the ability to work in a fast-paced setting with large amounts of information. Join a positive and evolving company soon!

Qualifications

• Previous experience in a SaaS Technical Support role.
• Ability to evaluate, troubleshoot and follow-up on customer issues.
• Experience with third line support and bug fixing.

Responsibilities

• Provide quality product and technical solutions to customers.
• Liaise with Technical Consultants to resolve queries.
• Work in a fast-paced environment.

Skills

SaaS Technical Support experience

Excellent customer service skills

Problem-solving skills

Exceptional communication skills

Ability to work with large amounts of information

Job description

Do you have a passion for software and technology?

Are you a dedicated provider of Customer Service solutions?

Endeavour is looking for an experiencedTechnical Support Analystto join our client's team in their Central London office ASAP.

Our client is a fast growing company, providing leading SaaS platform for automating government services.

The successfulTechnical Support Analystwill be comfortable in a fast-paced environment, and used to work with large amount of information.

Your role will involve providing quality product and technical solutions to help customers realize their goals utilizing our client's products and services as well as liaising with Technical Consultants and making sure all the queries are resolved.

Required skills/experience:

• Previous experience in a SaaS Technical Support role
• Excellent customer service skills - the ability to communicate clearly and concisely while also empathetic, accurate, compassionate, resourceful and conscientious
• Ability to evaluate, troubleshoot and follow-up on customer issues; replicate and document issues for further escalation
• Experience with third line (development) support and bug fixing; excellent problem solving skills
• Exceptional communication skills
• Ability to be organised, work with large amount of information and prioritise tasks

If you are an experienced Technical Support Analyst wanting to join a fast growing and positive company, then get in touch for further details ASAP!