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Technical Customer Success Manager
JR United Kingdom
London
On-site
GBP 40,000 - 80,000
Full time
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Job summary
An innovative start-up in the i-Gaming sector is seeking a Technical Customer Success Manager to enhance their client offerings. This role involves leading client onboarding, developing customized solutions, and fostering strong relationships to ensure satisfaction. The ideal candidate will have a solid background in the iGaming industry, technical expertise, and a passion for problem-solving. Join a dynamic team where your contributions will directly impact client experiences and drive account growth. If you're ready to take on a challenging yet rewarding role in a high-growth environment, this opportunity awaits you.
Qualifications
- Prior experience in the iGaming field is essential.
- Strong technical aptitude with a background in QA or product management.
Responsibilities
- Lead new clients through a seamless onboarding journey.
- Build and nurture client relationships through consistent interaction.
- Apply your knowledge of data integrations to offer superior client support.
Skills
Job description
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Branch Tech
London, United Kingdom
Other
Yes
7
18.04.2025
02.06.2025
My client is a high-growth start-up in the i-Gaming space, growing a very interesting B2B product for the i-Gaming industry. Currently looking to level up their Customer offering:
- Client Onboarding & Training: Lead new clients through a seamless onboarding journey, providing comprehensive training on product functionalities.
- Customized Flow Development: Collaborate with clients to construct bespoke flows and features in our no-code environment, addressing their unique needs.
- Resource Development: Create and update a variety of templates and resources, empowering clients towards effective self-service.
- Innovative Solutions: Regularly brainstorm and introduce new flow concepts to improve client processes and user experiences.
- Account Growth & Maintenance: Build and nurture client relationships through consistent interaction, understanding their requirements, and delivering satisfying platform experiences.
- Data Integration & QA Expertise: Apply your in-depth knowledge of data integrations and quality assurance to offer superior client support and guidance.
- iGaming Industry Acumen: Prior experience in the iGaming field is essential.
- Technical Savvy: Strong technical aptitude, preferably with a background in QA, technical account management, integrations, product management, automation, CRM, risk management, or payments.
- Data Integration Proficiency: A comprehensive understanding of data integration concepts and methodologies.
- Problem Solving Excellence: A knack for identifying and resolving challenges effectively, while bringing forth creative solutions.
- Team Player: Ability to work collaboratively under the Head of Client Success, coordinating with diverse teams across various locations.
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