Technical Customer Success Architect

Cisco Systems Inc; Newbury; On-site; GBP 65,000 - 90,000; Full time

Job summary

Cisco is seeking a Customer Experience professional to advise on the health of Splunk environments, drive adoption, and deliver onboarding and workshops. The role collaborates with cross-functional teams to manage escalations, upgrades, and workload optimization, while engaging in quarterly business reviews.

The ideal candidate has 3+ years in technical, enterprise-facing roles, strong knowledge of Splunk Core, and a proactive, solutions-oriented mindset. Some travel is required.

Qualifications

• 3+ years of experience in technical support, technical account management, professional services, systems administration, systems engineering, or a related field.
• 3+ years of experience in an enterprise customer-facing role.
• Working knowledge of the Splunk Core Platform.
• Experience with customer escalations, account management, and project coordination.
• Experience with IT operations and technical infrastructure.

Responsibilities

• Advise customers on the technical health of their Splunk environments to support adoption and value realization.
• Deliver onboarding guidance, enablement planning, and customer workshops.
• Monitor environment health by reviewing cases, outages, critical issues, and ongoing projects.
• Partner with internal teams to manage escalations, upgrades, workload optimization, and inform customers about product changes.
• Participate in sales QBRs to review service levels, usage metrics and performance.

Skills

Technical support

Customer-facing

Splunk Core

Escalations management

Project coordination

IT operations

Job description

Cisco is seeking a Customer Experience professional to advise on the health of Splunk environments, drive adoption, and deliver onboarding and workshops. The role collaborates with cross-functional teams to manage escalations, upgrades, and workload optimization, while engaging in quarterly business reviews.

The ideal candidate has 3+ years in technical, enterprise-facing roles, strong knowledge of Splunk Core, and a proactive, solutions-oriented mindset. Some travel is required.