Technical Customer Services specialist - Server Products

IONOS; Gloucester; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

Join a leading European cloud services provider as a Technical Customer Services Specialist in Gloucester. This entry-level role offers a vibrant work environment where you'll support customers with server products, ensuring their needs are met while providing top-notch service. With a competitive salary of £26,000 and unlimited commission opportunities, this position is perfect for recent graduates or those looking to pivot into tech. Enjoy comprehensive training, a supportive team culture, and perks like generous annual leave and private healthcare. If you're passionate about IT and customer service, we want to hear from you!

Benefits

Unlimited Sales Commission

Annual Salary Reviews

27 Days Annual Leave + Bank Holidays

Contributory Pension Scheme

Private Healthcare

Life Assurance

Employee Assistance Programmes

Cycle Scheme

Free Parking

Refreshments in Break Rooms

Qualifications

• Previous experience in a call centre or customer service environment.
• Excellent written and verbal communication skills.
• Strong problem-solving and analytical skills.

Responsibilities

• Assist customers with account or technical issues regarding server products.
• Provide excellent customer service while upselling solutions.
• Participate in a three-month development program for skill enhancement.

Skills

Customer Service

Technical Support

Communication Skills

Problem-solving

Analytical Skills

Upselling

Adaptability

Education

High School Diploma

Bachelor's Degree (Preferred)

Job description

Technical Customer Services specialist - Server Products

IONOS Gloucester, England, United Kingdom

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Technical Customer Services specialist - Server Products

IONOS Gloucester, England, United Kingdom

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At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

Come join our awesome team in a fun, fast-paced office! At IONOS, we provide 24/7 support to our customers through Phone, Email, Chat, and Social Media. To do this we need talented, friendly, and adaptable people with a passion for IT and Customer Service.

Offering both office and hybrid work options, we will provide the training and support you need to thrive. Plus, we have a competitive salary and fantastic perks for you.

This is the perfect opportunity if you're a recent graduate, looking for a career change, or want to gain more experience in a tech company. We care about people and believe that having the right mindset is key to success. If you think you have the skills or experience to thrive in this role, we'd love to see your application.

Please note: The internet doesn't sleep, and sometimes our customers don't either! To allow us to offer 24/7 support we need our specialists to be able and willing to work a shift pattern that includes weekends.

SO WHAT'S THE JOB?

As a Customer/Technical Support Specialist, you'll help our customers with any account or technical issues they might have with our Server products, all while keeping that great customer service vibe going. We also need you to think ahead for our customers. With all the services we offer, you'll help them find the right solutions and keep them in the loop. And hey, if they upgrade their services or try something new, you'll earn some commission too!

Never done this job before?

We're big fans of learning and growing, so we'll provide plenty of training for our new team members. You'll kick things off with a three-month development program, and we'll keep supporting you as you grow your skills. If you're excited to learn and want to sharpen your technical and customer service skills, we'd love to see your application!

Here's what we're looking for:

• Previous experience in a call centre, or customer service environment
• Excellent written and verbal communication skills
• Comfortable with upselling to help solve our customers needs
• Strong problem-solving and analytical skills
• Ability to learn under pressure in a fast-paced environment
• Self-motivated with the desire to succeed
• Experience and confidence in handling difficult customers is advantageous
  
  

THE PERKS

Apart from a vibrant and supportive work environment, we offer a comprehensive benefits package to support your well-being and work-life balance. We also value personal and professional growth, offering tailored development plans for your career advancement

Benefits include:

• Earn a £26,000 basic salary plus UNLIMITED sales commission
• Annual salary reviews
• 27 days annual leave + bank holidays
• Contributory pension scheme
• Private healthcare and Life assurance
• Employee assistance programmes
• Cycle scheme
• Free Parking
• Refreshments in break rooms
• Social events and fitness groups
  
  

Join IONOS and carve out a career path that suits you. With our diverse product portfolio and the benefits of being part of the IONOS Group, the growth opportunities are endless!

WHAT NEXT?

So, like the sound of working at IONOS? We don't blame you, we think it's pretty great too!

Send us your application and if we think you fit the bill a member of our recruitment team will be in touch for an initial call to talk about what to expect next.

We can't wait to hear from you!

IONOS is an equal opportunities employer, committed to fair treatment for all and value diversity in our workplace. We do not condone discrimination in any shape or form. At IONOS, your individuality is welcomed and celebrated.

Notice to Agency and Search Firm Representatives: IONOS is not accepting unsolicited CVs from agencies and/or search firms for this job posting. CVs submitted to any IONOS or affiliated employee by a third party agency and/or search firm without a valid written & signed search agreement will become the sole property of IONOS. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

About IONOS

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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