Technical Customer Service (Bi-Lingual English/Italian)

Professional Staffing Group; Oxford; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A staffing firm is seeking a Technical Customer Service representative in Oxford. The role requires handling customer inquiries in both English and Italian, troubleshooting technical issues, and collaborating with technical teams. Candidates should have 1-3 years of experience in customer service and basic technical knowledge. This position offers a competitive salary and a hybrid work model.

Benefits

Competitive salary of £13-15/hr

Performance-based quarterly bonuses

Generous vacation and paid time off policies

Collaborative and supportive work environment

Qualifications

• 1-3 years of proven experience in Customer Service, particularly in a technical support role.
• Willingness to work shift patterns, including some weekends.
• Experience in the travel, tourism, or hospitality industries is a plus.

Responsibilities

• Handle English & Italian emails, calls, or chats in line with company policies.
• Troubleshoot incoming issues, identify root causes, and work towards effective resolutions.
• Research and resolve both internal (Tier 1) and external user-reported technical issues.

Skills

Fluent in written and spoken Italian

Fluent in written and spoken English

Basic knowledge of CSS

Basic knowledge of HTML

Experience in Customer Service

Job description

Technical Customer Service (Bi-Lingual English/Italian), Oxford

Client:

Professional Staffing Group

Location:

Oxford, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

3012fbc9292d

Job Views:

3

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

Technical Customer Service (Bi-Lingual English/Italian)

What We Offer:

• Competitive salary of £13-15/hr with performance-based quarterly bonuses
• Hybrid work model, with 2 days in-office
• Generous vacation and paid time off policies
• A collaborative and supportive work environment

Responsibilities:

• Handle English & Italian emails, calls, or chats in line with company policies
• Troubleshoot incoming issues, identify root causes, and work towards effective resolutions
• Research and resolve both internal (Tier 1) and external user-reported technical issues
• Gather data, test, and replicate problems, raising detailed bug tickets for the development team as needed
• Collaborate with technical teams on escalations and help resolve complex issues.

Qualifications:

• 1-3 years of proven experience in Customer Service, particularly in a technical support role
• Basic knowledge of CSS, HTML, and website CMS tools
• Fluent in written and spoken Italian and English
• Experience in the travel, tourism, or hospitality industries is a plus
• Willingness to work shift patterns, including some weekends

Additional Information:

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