Technical Customer Service Associate (French Speaker)

Veeva Systems; Oxford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global software company is looking for a Technical Customer Service Associate fluent in French and English to provide exceptional customer support for their applications. The role involves advising users, resolving issues, and maintaining high standards of service. Successful candidates will have over a year of experience in customer service and excellent communication skills. This position offers opportunities for professional growth and private health insurance.

Benefits

Allocations for continuous learning & development

Private Health Insurance

Qualifications

• 1+ year relevant experience in a customer service role.
• Ability to quickly understand client requirements and articulate potential solutions.

Responsibilities

• Advise end users on best practices using Veeva’s applications.
• Identify and resolve client issues with Veeva's applications.
• Maintain accurate records of all correspondence related to the role.

Skills

Effective communication

Organizational skills

Time management

Professional telephone manner

Verbal and written communication skills in French and English

Tools

Word

Excel

PowerPoint

Job description

Technical Customer Service Associate (French Speaker), Oxford

Client: [Client information not provided]

Location: Oxford, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

f39d5b4ccd10

Job Views:

9

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

The Role

This role is ideal if you are looking to build a career with a company that has a track record of success and an excellent corporate culture grounded in our values - Do the Right Thing, Employee Success, Customer Success, and Speed. If you are driven to provide an excellent customer experience and work with software, this job is for you!

What You'll Do

1. Advise end users on best practices when using Veeva’s applications
2. Identify and resolve client issues associated with Veeva’s applications
3. Build strong and professional relationships with all users of Veeva’s applications
4. Provide recommendations/feedback on client service improvements and product development
5. Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
6. Maintain accurate records of all email/telephone/chat correspondence related to the role

Requirements

1. 1+ year relevant experience in a customer service role
2. Effective communication, organizational, and time management skills
3. Professional telephone manner
4. Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
5. Excellent verbal and written communication skills (French, English)
6. Ability to quickly understand client requirements and needs, and articulate potential solutions

Perks & Benefits

1. Allocations for continuous learning & development
2. Private Health Insurance

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability, and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [contact information].