Technical Customer Service

Profiles Personnel; Aldershot; On-site; GBP 22,000 - 26,000; Full time

Job summary

A growing tech support firm in Aldershot is seeking a Technical Customer Service person who is passionate about technology and enjoys helping people. The role involves delivering service via phone and email, troubleshooting IT issues, and managing client systems. The ideal candidate will possess strong communication skills and a problem-solving attitude. This position offers a salary up to £26K plus benefits.

Benefits

Hands-on training

Supportive team environment

Qualifications

• Passion for technology and willingness to learn more.
• Ability to communicate clearly and professionally.
• Calm under pressure and a team player.

Responsibilities

• Deliver friendly customer service via various channels.
• Troubleshoot IT, Networking, Telecoms, and Cyber Security issues.
• Manage client systems including servers and infrastructure.
• Log and manage support tickets effectively.
• Contribute to internal documentation.

Skills

Communication skills

Problem-solving mindset

Technical knowledge

Job description

Social network you want to login/join with:

Are you tech-savvy, people-focused, and ready to kick-start your career in IT?
We're looking for an enthusiastic and personable Technical Customer Service person to join our growing team. This is a fantastic opportunity for someone who loves technology just as much as they love helping people.

This role blends hands-on technical support with outstanding customer service.

Salary up to £26K depending on experience + benefits

Key responsibilities for the Technical Customer Service include,

• Delivering professional yet friendly customer service via telephone, email, and remote tools
• Troubleshooting and resolving issues across IT, Networking, Telecoms and Cyber Security
• Managing and maintaining client systems including servers, infrastructure, and telephone setups
• Building long-lasting client relationships with clear, confident, and courteous communication
• Logging and managing support tickets using a help desk system
• Contributing to internal documentation and user guides to help both clients and teammates
• Occasionally visiting client sites when required (local travel)

The ideal Technical Customer Service person will need,

• A passion for technology and a desire to grow your IT knowledge
• A natural ability to communicate clearly and professionally with customers
• A calm, problem-solving mindset under pressure
• A team-player attitude - willing to learn and ready to help others

In return you can expect to be supported every step of the way - the company provide hands-on training and encourage curiosity!

If you're ready to turn your tech passion into a career and you know how to make customers feel valued we want to hear from you.