Technical Customer Digital Analyst

Harnham Ltd; London; Hybrid; GBP 45,000 - 52,000; Full time

Job summary

An established industry player in health and beauty is seeking a Technical Customer Digital Analyst to enhance the online customer journey. This role involves leveraging expertise in Google Analytics (GA4) to provide actionable insights that drive business growth. The successful candidate will work within a dynamic team, analyzing website performance and engaging with stakeholders to present findings. This innovative firm offers a hybrid work environment, allowing for flexibility while being part of a larger team. If you have a passion for data and a commercial mindset, this could be the perfect opportunity for you.

Benefits

Hybrid working

Up to £45,000 salary

Performance bonus

Qualifications

• Strong experience in Google Analytics (GA4) for auditing and reporting.
• Proficient in data visualization tools like Power BI and Tableau.

Responsibilities

• Analyze customer journey and provide insights into website performance.
• Engage with stakeholders to present findings and strategic recommendations.

Skills

Google Analytics (GA4)

Data Visualization

SQL

A/B Testing

Stakeholder Engagement

Commercial Mindset

Tools

Power BI

Tableau

Looker

Job description

Job Title: Technical Customer Digital Analyst

Location: WFH 3x a week (Office for remaining 2 days)
Salary: £45k + £3k on-target bonus
No sponsorship available

Company Overview:
Join one of the largest global health & beauty retailers, with a strong presence in both Asia and Europe. The company operates a vast network of stores across multiple markets and is home to several well-known subsidiary brands.

Role Overview:
The Customer Digital Analyst role will focus on providing insights to drive the online customer journey, using your expertise in Google Analytics (GA4). Reporting directly to the Customer Digital Analytics Lead, you will work within a dynamic team that supports various business units across the company. This position requires an individual with a commercial mindset, strong technical skills in analytics tools, and the ability to deliver actionable insights to multiple stakeholders.

Key Responsibilities:

• Analyze the onsite customer journey and provide insights into website performance, sales, and transactions.
• Leverage GA4 for auditing, implementation, and reporting, becoming the go-to expert for the tool.
• Produce data visualizations using tools such as Power BI, Tableau, or Looker.
• Conduct A/B testing and offer recommendations to optimize digital experiences.
• Engage confidently with stakeholders, presenting findings and making strategic recommendations.
• Stay updated with trends in eCommerce and retail, understanding the dynamics of different markets and customer segments.
• GA4 Expertise: Strong experience in auditing, implementing, and analyzing GA4 data.
• Data Visualization: Proficient with tools like Power BI, Tableau, or Looker.
• A/B Testing: Knowledge of or experience with A/B testing and providing actionable insights.
• Stakeholder Engagement: Proven ability to engage with stakeholders, presenting insights and recommendations clearly.
• Curiosity & Commercial Mindset: Demonstrated curiosity about eCommerce, with a focus on business growth.
• Experience working with retail or eCommerce industries.
• Familiarity with app analytics and digital channels.
• Technical experience in GA4, Data Visualisation and A/B testing.
• Strong experience with SQL.

The Benefits:

• Up to £45,000 + benefits
• Hybrid
• London

How to Apply:

If interested in the role please send your CV to Jordan Victor via the Apply Link below.

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