Technical Customer Care Advisor

Technical Customer Care Advisor, Golborne

Client: GWA Group

Location: Golborne, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 3ab218b77ed7

Job Views: 12

Posted: 01.05.2025

Job Description:

Methven UK is a distributor of taps and showers within the KBB industry. We are seeking a skilled and motivated Technical Customer Care Advisor to join our team. Your technical expertise and excellent communication skills will be essential in enhancing customer satisfaction by providing accurate product information and troubleshooting support. If you are passionate about delivering exceptional service and enjoy solving technical problems, we want to hear from you!

Responsibilities

• Provide technical support and guidance to customers regarding products and services.
• Handle complex customer inquiries related to product specifications, installation, and functionality.
• Collaborate with internal teams to resolve technical challenges and improve customer experience.
• Maintain thorough knowledge of product offerings, features, and technical specifications.
• Document customer interactions and feedback to improve service processes and product quality.
• Identify opportunities for product improvements based on customer feedback and technical assessments.

Requirements

• Experience in a technical support or customer care role, preferably in the building materials or plumbing industry (Desirable). With commitment and training from us, we can build your knowledge in this area.
• Strong technical knowledge of plumbing products and systems (Desirable).
• Excellent problem-solving skills and clear communication abilities.
• Proficiency in customer service software and Microsoft Office Suite.
• Strong attention to detail and dedication to high-quality customer service.
• Ability to work collaboratively and independently.
• Benefits include 25 days annual leave, 8 bank holidays, a Salary Sacrifice Pension scheme with 4% employer contribution, Health Care Cash Plan, Cycle Scheme, Life Assurance, Critical Illness cover, Income Protection, and other rewards.

Working Hours:

Monday - Thursday: 8:30am - 5:00pm
Friday: 8:30am - 3:45pm

Interested?

Join us and work with great people, brands, and a growing business. Click the apply button to become part of a company committed to making life better for our customers, consumers, and communities!