Technical Customer Advisor (C-130)

Marshall Group; Cambridge; On-site; GBP 40,000 - 55,000; Full time

Job summary

Marshall Group seeks a Technical Customer Advisor to provide technical support and training to aviation maintenance teams in Cambridge, transitioning to Türkiye. This role is critical to supporting defense projects and requires expertise in C-130J maintenance, excellent communication skills, and a strong engineering background. With a commitment to professional development and employee well-being, Marshall offers competitive benefits and career advancement opportunities in a dynamic environment.

Benefits

27 days holiday increasing with service

Pension contributions up to 9%

Healthcare cash plan

Flexible benefit program including Cycle to Work

Life assurance at 4x basic salary

Enhanced parental leave and pay

Access to wellbeing resources

Opportunities for skill development

Qualifications

• Experience leading teams in aviation.
• High level of experience performing depth maintenance on C-130J.
• Experience with Lockheed Martin C130J maintenance programmes is desirable.

Responsibilities

• Respond to technical support requests from customers.
• Train Customer's maintenance team on Lockheed Martin maintenance system.
• Facilitate key knowledge transfer to customers' maintenance teams.

Skills

Fluent in spoken and written English

Turkish to a technical level

Project management principles

Commercial acumen

Understanding of MRO software solutions

Skills gap analysis

Education

Approved Aeronautical Engineering apprenticeship (level 3)

EASA B1 or B2 Licence Holder

Tools

MS Office applications

Job description

Technical Customer Advisor (C-130), Cambridge

Client:

Marshall Group

Location:

Cambridge, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

fafe3c7f837c

Job Views:

3

Posted:

25.06.2025

Expiry Date:

09.08.2025

Job Description:

Why join Marshall in this role?

This role will give you the chance to play a key role on ground-breaking and high-profile defence projects with values in the hundreds of millions. You will be part of an industry-leading team, working with Marshall and other major defence stakeholders and Primes.

Purpose of the position

The Technical Advisor shall support the Customer by collaborating closely with the Customer's maintenance team, providing answers to technical quires, and acting as the single point of contact and liaison with the MROSS maintenance teams, technical support functions and logistics teams to facilitate the transfer of knowledge to the Customer. The Technical Advisor will be based in Cambridge for 9-12 months, before locating to Türkiye.

Accountability

Responding to technical support requests from the customer, including flight crew and ground staff, either in person, over the phone, or electronically

Training and advising the Customer's in country maintenance team to transition to the Lockheed Martin scheduled maintenance system

Subject Matter Expert (SME) for Fault Diagnosis, Rectification Activities and component replacement (major and minor), at the customer's home base.

Establish and facilitate the transfer of key knowledge and skills to the customers' maintenance and support teams.

Responsibilities:

Ensure Customer maintenance teams are working I.A.W MROSS processes and procedures.

When required support maintenance tasks on aircraft/components in accordance with approved documentation and within base trade and specialism.

Ensure Customer maintenance team Comply with HSE and maintain compliance to airworthiness regulations and requirements ay Cambridge.

Work in accordance with company procedures to ensure compliance with requirements associated with the role, eg, tool control, document control, system updates and certification.

Booking and accounting for time

Tasks:

Embedded with UK MROSS maintenance team supporting maintenance activities

Co-ordinate and manage Customer maintenance teams technical development and On the Job Training in line with required knowledge transfer

Identify and promote requirements for staff development of team members

Attend daily Tier 1 and Tier 2 meetings

Manage Customer maintenance teams competency pathways

Provide progress report to internal and external stakeholders

Attend additional meeting when requested by MROSS management team

Provide SME advice to Customer regarding technical queries

Work closely with UK MROSS training team to ensure knowledge Gaps are identified and closed

Capability:

Fluent in spoken and written English and Turkish to a technical level

Comfortable leading small teams in a maintenance environment

High degree of understanding and awareness of MRO software solutions, eg IFS, Windchill (PLM)

Able to carry out skills gap analysis and training needs assessments

High degree of understanding and awareness of aircraft technical data sets

Principles of project management and load and capacity planning

Commercial acumen

C130J Airframe/Engine and or Avionics recency

C Licence holder or equivalent company authorisation

Comfortable using MS Office applications

Experience:

Experience of supervising and leading teams within an aviation environment

Requires a high level of experience performing depth maintenance on C-130J.

Experience of Lockheed Martin C130J maintenance programmes is desirable

Previous experience of Field Support Representative roles is desirable

Working knowledge of UK MAA Pt145/147 desirable

Education:

Approved Aeronautical Engineering apprenticeship (Airframe & Engine) or equivalent (level 3). Essential

EASA B1 or B2 Licence Holder or equivalent as required to hold C Release approval

The benefits we offer you will include:

27 days holiday increasing with service up to 30 days (option to buy /sell)

Pension contributions up to 9%

Healthcare cash plan for you and your children

Extensive flexible benefit program including Cycle to Work

Life assurance at 4x basic salary

Enhanced parental leave and pay

Access to industry leading wellbeing resources and tools

Opportunities to develop your skill set and gain additional qualifications

About Marshall

Marshall is an independent, family-owned UK company with a diverse portfolio of businesses and a shared commitment to keeping our customers moving forward.

Whether that is supporting global armed forces to deliver mission-critical activities, keeping the UK distribution industry on the road, creating new sustainable communities where people can live and thrive, or developing the next generations of industry talent - we are incredibly proud to have been building extraordinary futures since 1909.

Marshall Group is an Equal Opportunity Employer

Marshall Group is an equal opportunity employer and values a diverse and inclusive workplace.

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Created on 25/06/2025 by TN United Kingdom