Technical Coordintor

Pertemps; Greater London; On-site; GBP 36,000 - 55,000; Full time

Job summary

Ein etabliertes Unternehmen im Wassersektor sucht einen Technical Coordinator, der für die effektive Bereitstellung des Sampling-Teams verantwortlich ist. In dieser spannenden Rolle werden Sie Kundenanfragen bearbeiten, mit internen und externen Partnern kommunizieren und sicherstellen, dass gesetzliche Anforderungen erfüllt werden. Sie haben die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, in dem Ihre Beiträge einen direkten Einfluss auf die Wasserqualität und den Kundenservice haben. Wenn Sie eine Leidenschaft für den Umweltschutz und ausgezeichnete Kommunikationsfähigkeiten haben, ist dies die perfekte Gelegenheit für Sie.

Benefits

26 Tage Urlaub pro Jahr

Pensionsplan

Zugang zu Gesundheitsleistungen

Flexible Arbeitszeiten

Qualifications

• Starkes Verständnis der Wasserqualitätsregulierungen und der gesetzlichen Entnahmeprogramme.
• Fähigkeit, Kundenanfragen eigenverantwortlich zu bearbeiten.

Responsibilities

• Verantwortung für die Bereitstellung von Kundenservice und Unterstützung für Wasserqualitätstechniker.
• Reisen zu verschiedenen Standorten zur Unterstützung des Sampling-Teams.

Skills

Kundenservice

Kommunikationsfähigkeiten

IT-Kenntnisse

Wasserqualitätsregulierungen

Education

Wissenschaftlicher Hintergrund

Job description

As a Technical Coordinator, based in London, you will be responsible for the effective deployment of the sampling field team to ensure that sampling program requirements are met.

This role will involve travel to other sites to engage with front line team members and a UK driving licence is essential. The working hours for this role will include an out of hours rota including 1 in 6 weekends.

What you’ll be doing as a Technical Coordinator

• Responding to requests from Customer Service, Water Quality, and Regulatory Response teams, you will ensure that Water Quality Technicians address customer complaints, customer inquiries, and technical inquiries promptly.
• Delivering exceptional customer service with an enthusiastic and positive approach, taking accountability for your role while working accurately and flexibly within a busy team.
• Travelling when needed: As a member of the sampling management team, you may be required to visit other sites to work with colleagues across Thames Water’s operational area.
• Becoming an expert in understanding the fieldwork carried out and being able to provide support to field operatives when needed.

We are currently looking for candidates who could be based at either Hammersmith or Walton-on-Thames.

What you should bring to the role:

• A strong understanding of clean water regulations and statutory sampling programs would be advantageous. A scientific background is also desirable.
• The ability to take ownership of customer queries, a curiosity to fully understand the query, and the skills to identify the best solution to resolve it the first time.
• Excellent communication and interpersonal skills to engage with both internal and external customers. A background in customer service would be helpful for this role.
• The ability to work effectively under pressure to meet demanding targets.
• Proficiency in IT and the ability to learn new software quickly.
• Willingness to take part in the out-of-hours rota.
• A UK driving licence is required.

What’s in it for you?

• Salary from £36,240 to £54,360 per annum.
• Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
• Generous Pension Scheme through AON.
• Access to benefits to help you take care of your health, wellbeing, and finances – including annual health MOTs, physiotherapy, counselling, Cycle to Work schemes, shopping vouchers, and life assurance.

Find out more about our benefits and perks.

Who are we?

We’re the UK’s largest water and wastewater company, serving over 16 million customers daily. We aim to build a better future for all, helping our customers, communities, people, and the planet to thrive. We’re looking for passionate, skilled people committed to making a difference.

Learn more about our purpose and values

Working at Thames Water

Thames Water offers a rewarding and diverse environment where you can make a difference every day. We provide fast-tracked career opportunities, flexible working, and excellent benefits. Whether in our call centres or science labs, we seek individuals with passion and a desire to improve.

If you seek a sustainable career where you can impact millions and help protect water resources, we support you every step. Join us to build a better future for our customers, region, and planet.

We are committed to diversity and inclusion, welcoming applications from all and providing support throughout the recruitment process. We aim to remove barriers to success and support those in need.

During crises, we rally to support our customers. Join Team Thames as an ambassador, with full training provided. This role offers a rewarding experience, opportunities to learn, meet colleagues, and earn extra income.

Disclaimer: Due to high application volumes, we may close the advert early. Apply promptly to avoid missing out.