Service Engineer

Trinity Resource Solutions; Daventry; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary + benefits

Job summary

A leading company in consumer electronics seeks a Technical & QA Coordinator to enhance their Technical Quality Assurance strategy. Responsible for product performance, fault diagnostics, and quality improvements, the role demands a proactive expert committed to customer satisfaction. Candidates should have significant experience in White Goods, working with various internal and external teams to drive continuous product improvement.

Qualifications

• Minimum 3+ years in White Goods repair and diagnostics.
• Strong knowledge of washing machines, dryers, dishwashers.
• Gas appliance knowledge is a plus.

Responsibilities

• Support continuous product improvement with global factories.
• Drive root-cause analysis and resolution of issues.
• Create and distribute technical training.

Skills

Technical problem-solving

Diagnostics

Product quality awareness

Stakeholder management

Tools

Excel

PowerPoint

Job description

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Trinity Resource Solutions provided pay range

This range is provided by Trinity Resource Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Trinity Resource Solutions

Chief Matchmaker at Trinity Resource Solutions Spreading Happiness, One Hired Smile at a Time #RecruitmentMagic"

Our client, a leading name in consumer electronics is looking for a Technical & QA Coordinator to support the Aftersales Director in shaping and executing a clear Technical Quality Assurance strategy. You’ll be the go-to expert on product performance, fault diagnostics, quality improvements, and technical support across the UK and international teams.

Key Relationships:

You’ll collaborate with internal departments including Compliance, Customer Service, Product Management, Finance, and Global Technical teams, as well as external service partners, factories and major retail customers.

Key Responsibilities:

• Support continuous product improvement with global factories and UK Technical Teams
• Drive root-cause analysis and resolution of field issues and customer concerns
• Analyse technical repair data and customer returns to influence product development
• Create and distribute technical training and documentation
• Liaise with 3rd party ASPs and manage spare parts support queries
• Prepare clear reports, trackers, technical bulletins and risk assessments
• Support product testing, QA trials, and product instruction manual validation
• Represent Aftersales at customer/factory reviews and project meetings

Experience:

• Minimum 3+ years in White Goods repair and diagnostics
• Strong working knowledge across: washing machines, tumble dryers, dishwashers, refrigeration, ovens
• Gas appliance knowledge is a plus

Skills & Attributes:

• Deep understanding of UK white goods aftersales and service models
• Strong technical problem-solving, diagnostics, and fault trend analysis
• Confident communicator, presenter, and stakeholder manager
• Passionate about product quality, safety, and customer satisfaction
• Skilled in Excel, PowerPoint; data-driven with a sharp eye for detail

Location: UK-based (travel to customer/factory meetings as needed)

Competitive salary + benefits

If you’re passionate about technical excellence, customer experience, and continuous product improvement, we want to hear from you.

Apply now or message me directly to find out more. Let’s talk!

#WhiteGoods #TechnicalEngineer #QAEngineer #Aftersales #HomeAppliances #FieldService #ProductQuality #Manufacturing #EngineeringJobs #ServiceSupport #UKJobs #HiringNow

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance, Information Technology, and Customer Service

• Industries

  Appliances, Electrical, and Electronics Manufacturing

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