Technical Controller - Home Claims

Hastings Direct; East Midlands; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading digital insurance provider in the UK is seeking a Technical Controller for Home Claims. This role involves handling complex claims over £250k and mentoring claims handlers to ensure excellent customer outcomes. The ideal candidate will have extensive experience in property claims and a proven track record in managing high-value claims. The position offers a hybrid work schedule and various employee benefits, including a competitive bonus scheme and private medical insurance.

Benefits

Flexible working

Competitive bonus scheme

Private medical insurance

Life cover and income protection

Cycle to Work scheme

27 days annual leave

Qualifications

• Extensive experience handling both building and contents claims on domestic properties.
• Proven experience managing domestic claims with a handling authority above £200/250k regularly.
• In-depth knowledge of indemnity and underwriting principles.

Responsibilities

• Act as a technical referral point for colleagues.
• Mentor claims handlers and provide support.
• Create and update claims policies with Technical Manager.
• Review live large loss claims to prevent complaints.

Skills

Managing claims over £250k

Serving as a referral point

In-depth knowledge of indemnity

Customer-centric approach

Job description

Overview

Job Title: Technical Controller - Home Claims
Location: Leicester or Bexhill (Hybrid - approx. 1 day a week in the office)

Welcome to Hastings Direct

We are a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We have invested in our data and tech capabilities and nurture our 4Cs culture. We are proud of the journey we are on and know our continued success relies on the contribution of our colleagues.

We provide insurance for over four million customers and see a bigger opportunity ahead. If you’re reading this advert, we invite you to explore life at HD and hope you’ll join us to share in our exciting future.

We welcome applications from anyone who is excited about joining us, even if you’re not 100% sure you tick every box.

Role overview

Due to growth across Home Claims, this brand-new role supports the progression of Large and Complex Loss Claims (generally over £250k). As a Technical Controller, you will use your extensive knowledge and experience in property claims to act as a technical referral point for colleagues and to handle some of our most complex claims. You will also help deliver great customer outcomes while protecting our claims spend.

Job details - you’ll need to have demonstrable experience in

• Managing claims over £250k, including presenting case plans to underwriters and reinsurers, and proactively managing a portfolio of large loss and complex claims to reach optimum settlement
• Serving as a referral point and subject matter expert — mentoring claims handlers, providing support, guidance and upskilling where required
• Working with our Technical Manager to create and update claims policies, philosophies and best practice guides; supporting claim reviews and initiatives to improve handling processes
• Regular in-depth reviews of live large loss claims, providing real-time interventions to prevent complaints and leakage; ensuring reserves are accurate and costs are controlled
• Delivering regular training on topics, case surgeries and coaching to help handlers develop and plan succession within the department
• Regularly reviewing MI to check adherence to SLAs and milestones; identifying outliers and providing oversight of high-profile, high-value and challenging claims to ensure optimum service

Essential skills/experience

• Extensive experience handling both building and contents claims on domestic properties
• Proven experience managing domestic claims with a handling authority above £200/250k regularly
• In-depth knowledge of indemnity and underwriting principles
• Customer-centric approach with evidence of going the extra mile in work and communication

The interview process

Our interview process involves the below:

• Recruiter screening call
• 1st stage interview with hiring manager
• 2nd interview with a Head of or Director of department

As a Disability Confident employer, we are committed to inclusive recruitment. If you are applying, you will have fair access to support and adjustments throughout your journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information, please visit our inclusive careers page.

Regrettably we are unable to offer sponsorship for this role.

Benefits

In addition to a competitive salary and £5k car allowance you will also receive…

• Flexible working – flexible hybrid approach; discuss details with your recruiter
• Competitive bonus scheme – annual 4Cs performance bonus for all colleagues
• Physical wellbeing – private medical insurance (PMI) for Band 4 colleagues
• Financial wellbeing – life cover, income protection, pension contributions up to 10%, plus discounts and financial wellbeing support
• Mental wellbeing – Thrive mental health app, 24/7 colleagues assistance programme, mental health first aiders, support groups
• There’s more! – 27 days annual leave + bank holidays (option to buy/sell), health care cashback plans, dental plans, Cycle to Work, tech schemes, onsite facilities, social events, and more

Join us and you’ll find a different way of doing things. We focus on the 4Cs: getting it right for colleagues, customers, the company and the community. Your support, training and development will be there as you contribute to our growth.

Equal opportunities

Hastings Group is an equal opportunities employer. We welcome applicants from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Our recruitment process includes thorough referencing, which may include credit and criminal record checks.