Technical Controller - HGV

Novuna; Trowbridge; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

Join Novuna as a key member of our Technical Control team, where you'll leverage your technical knowledge of HGVs from a desk-based environment. You will work on authorising maintenance, handling customer interactions, and improving fleet costs in a flexible hybrid working setup. We offer a competitive salary, a £2,000 technical allowance, annual bonuses, and a full wellbeing package to support our diverse workforce.

Benefits

£2,000 technical allowance

Up to 13% annual bonus

Up to 10% employer pension contribution

Flexible hybrid working

25 days holiday, plus bank holidays

Full wellbeing package including Bupa PMI

Qualifications

• Technical qualification in HGVs required.
• Experience with 1Link system highly desirable.
• Comfortable managing workflows and communication.

Responsibilities

• Authorise all expenditure on HGV repairs.
• Handle customer queries regarding maintenance.
• Contribute to reducing whole-life costs.

Skills

Technical understanding of HGVs

Excellent communication skills

IT system navigation

Education

Level 3 City and Guilds or equivalent

Tools

1Link

Job description

Do you have hands on technical/mechanical experience of working with HGV's?

Interested in making the transition to an office/WFH role where you'll play a big part in cost control and reducing vehicle downtime?

Want to join one of the UK's leading vehicle leasing companies that happens to be situated in Wiltshire?

If your answer is 'yes' to all of these, keep reading.

Want to know a little about us?

At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.

We're proud to be aTop 50 Inclusive employer. We're a signatory of the Women in Finance and the Race at Work Charter and we're Disability Confident Committed.

What does the role involve?

Working as part of our Technical Control team you'll be part of a sub team of circa 7 colleagues who are responsible for the authorisation of maintenance across the entirety of our HGV fleet. You'll use the 1Link system to communicate with our suppliers/repairers to ensure that proposed maintenance is reviewed and approved/challenged accordingly, with the overall aim of reducing costs for our customers and minimising the downtime of their respective fleets.

Some of your key duties will include:

• Authorising all expenditure on the fleet up to authorised level, liaising with suppliers, internal teams and using our systems as a reference to decide on levels of repairs before authorisation
• Handling incoming customer calls and mailbox queries, answering general enquiries regarding maintenance control matters, progressing and resolving these as appropriate
• Contributing to driving improvements in whole-life costs through understanding the reasons behind the costs and support the implementation of plans to address root causes
• Ensuring customers are frequently updated with the progress of their repairs in a polite, friendly and concise manner

What are we looking for?

To be considered for this role you'll need to have a good technical understanding of HGV's, ideally holding a technical qualification (i.e Level 3 City and Guilds/or equivalent) that backs up your hands on experience. You'll join us as someone who now enjoys a more desk based role or are looking to make that transition out of the workshop and use your skills to the benefit of Novuna and our customers.

Also, we're looking for the following:

• 1Link experience would be highly desirable
• Comfortable using IT systems to navigate for information and keep accurate records
• The ability to manage a workflow of job authorisations within a timely manner
• Excellent communication skills and confidence to liaise with suppliers and customers via the telephone

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have achance to make a difference, opportunities to learn, and time to shine.

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

• A £2,000 technical allowance in addition to your salary (dependent upon experience)
• Up to 13% annual bonus scheme
• Up to 10% employer pension contribution
• Flexible hybrid working - 2 days from our modern office in Trowbridge (free onsite parking)
• 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
• Full wellbeing package including Bupa PMI, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?

Interested? Start your application today and see what Novuna can offer you.

Novuna has been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates.

We're Disability Confident Committed, so if you're a person with a disability, if you're neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to make reasonable adjustments to our processes for you.

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