Technical Content Creator

Commify; Nottingham; On-site; GBP 40,000 - 47,000; Full time

Job summary

Commify seeks a Technical Content Creator to craft engaging content across channels and support its transformation as a leading UCaaS/CPaaS provider. The role involves developing strategies, collaborating with teams, and creating technical documentation to enhance customer engagement.

Benefits

Company Bonus

Comprehensive healthcare cash plan

27 days annual leave + Bank Holidays

Birthday day off and additional wellbeing leave

Access to mindfulness and wellness app

Employer pension contribution at 5%

Death in service benefit

Festive rewards and social events

Endless training and development opportunities

Qualifications

• 4+ years of experience in content marketing or development.
• Ability to present complex technical concepts clearly.
• Experience with CPaaS/UCaaS or related B2B technology.

Responsibilities

• Develop technical content strategies aligned with product goals.
• Produce diverse content including guides, blogs, and videos.
• Engage with technical communities through content.

Skills

Content Creation

Technical Writing

Project Management

Communication

SEO Strategies

Stakeholder Engagement

Education

Bachelor’s degree in marketing, business, communications, or media

Job description

Over the last 10 years Commify has grown and transformed under Private Equity ownership and now operates across 9 countries including UK, France, Spain, Italy, Romania, Germany, Netherlands, Australia and the USA.

You're probably already familiar with us: we're behind the messages you receive via SMS, WhatsApp, email, or to get notifications for a healthcare appointment, receive delivery notifications, cash in a mobile coupon to your favorite store, and so much more.

At Commify, our people are our greatest asset. We're building a strong culture of connection and are now seekingan experienced and collaborative Technical Content Creator to drive the creation and delivery of compelling technical content across multiple channels and for diverse audiences. The role sits within our marketing team, and will proactively partner with Product Marketing, Product Management, and wider Commercial Teams to deliver.

The Technical Content Creator is a pivotal role for Commify, driving content strategy and creation that directly supports our transformation journey to be the leading UCaaS/CPaaS provider for SMEs and Local Enterprise.

The ideal candidate will have demonstrable experience creating and executing effective and engaging technical content across multiple channels. Expertise in originating marketing content from technical source materials is essential, as is a passion for crafting simple and compelling messaging tailored to specific audiences.

If you're ready to make an impact, we want to hear from you!

You're Role Will Include:

• Content Strategy & Development
• Develop comprehensive technical content strategies aligned with product roadmaps and go-to-market initiatives for CPaaS/UCaaS propositions.
• Create original, authoritative content that translates complex technical concepts into accessible, commercially-focused narratives.
• Collaborate with product management, product marketing, engineering, and commercial teams to identify content opportunities that support lead generation and customer acquisition.
• Multi-Channel Content Production
• Produce high-quality technical content across diverse formats including website, whitepapers, case studies, blog posts, technical guides, webinar scripts, and video content.
• Adapt and repurpose technical source material for different audience segments, channels, and stages of the customer journey.
• Ensure consistent brand voice and messaging across all technical communications while maintaining technical accuracy.
• Developer Relations & Technical Community Engagement
• Create developer-focused content including API documentation, integration guides, and technical tutorials.
• Develop content that directly supports developer integration and adoption.
• Engage with technical communities through thought-leadership content, supporting Commify to demonstrate its expertise and its ability to solve customer problems.
• Channel Content Development
• Support the enhancement and growth of our Partner Programmes globally through effective content and messaging.
• Create channel partner enablement materials that support indirect sales efforts.
• Content Performance & Optimisation
• Monitor content performance metrics across channels, analyzing engagement and conversion data.
• Continuously optimise content based on audience feedback, performance insights, and market trends.
• Maintain content calendar and workflow processes to ensure consistent delivery and quality standards.
• Cross-Functional Collaboration
• Partner with Brand and Communications colleagues to ensure technical content aligns with overall brand strategy, positioning and messaging framework.
• Work closely with product marketing to support go-to-market activities, campaign development and sales enablement.

What You'll Bring:

• Bachelor’s degree in marketing, business, communications, media or relevant field.
• 4+ years of relevant experience in content marketing or content development.
• Strong track record of creating technical content to deliver against ambitious commercial goals.
• Ability to articulate complex technical concepts clearly and concisely to technical and non-technical audiences.
• Experience of owning key projects (or key aspects of a major project).
• Passion for content creation, with demonstrable experience of self-generating compelling content that resonates – ideally in UCaaS/CPaaS, SaaS, or broader B2B technology space.
• Excellent communication, interpersonal, and project management skills.
• Familiarity with search engine optimisation strategies, and a keen understanding of how search algorithms impact content visibility are highly desirable.
• Understanding of various messaging channels related to CPaaS/UCaaS is highly desirable (SMS, WhatsApp, RCS, Email); as is experience of creating content and tools for the Developer audience.
• Self-starter with the ability to thrive in a fast-paced, dynamic environment.

• Experience of working with international stakeholders at all levels.

What We Offer:

• Salary Range of £40,000 - £47,000 per annum depending on experience.
• Company Bonus.
• Comprehensive healthcare cash plan to support your well-being.
• Enjoy 27 days of annual leave in addition to Bank Holidays.
• Celebrate your birthday with a day off, plus additional wellbeing leave and giving back days.
• Access for you and your family to Calm, a premium mindfulness, health, and wellness app.
• Employer pension contribution at 5% to help secure your future.
• Death in service (4x salary).
• Engaging culture initiatives, including a festive Christmas reward and regular social events monthly and quarterly.
• Endless training and development opportunities with access to unlimited learning resources through Udemy.