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Technical Consultant - Unified Communications (UC)
Blue Arrow
Reading
On-site
GBP 45,000
Full time
Job summary
A technology distributor in Reading is seeking a Technical Consultant for Unified Communications (UC). This hands-on role involves pre-sales solution design, 2nd-line support, and partner training. The ideal candidate will have a computing degree and strong skills in VoIP/UC and networking. This position offers a competitive salary and the opportunity to work in a dynamic team environment.
Qualifications
- Degree in a computing-related field or equivalent hands-on experience.
- Strong technical knowledge of VoIP and Unified Communications.
- Confident in analyzing SIP logs and using network tools.
Responsibilities
- Provide product guidance to internal teams and partners.
- Deliver product demonstrations and assist with solution architecture.
- Support product lifecycle management across teams.
Skills
Education
Tools
Job description
Salary: GBP45000 - GBP45000 per annum
Focus: Pre-Sales, 2nd-Line Support, and Partner Enablement
Location: Based in Reading, Berkshire | Full-Time | Driving Licence Required
We are recruiting on behalf of a fast-growing UK-based value-added distributor that supports resellers, MSPs, ISPs, and system integrators with high-quality networking, UC, security, and connectivity solutions.
As part of their expanding technical services team, we are seeking ahands-on Technical Consultantto join theirUnified Communications (UC)division. This role combinespre-sales solution design,2nd-line post-sales support, andpartner enablement, with direct engagement across suppliers, internal teams, and channel partners.
- Provide product and solution guidance to internal sales teams and external partners
- Deliver product demonstrations, attend customer visits, and assist with solution architecture
- Identify upsell opportunities and support account development
- Represent the company at webinars, trade shows, and industry events
- Act as the technical lead for UC product lines
- Maintain up-to-date certifications and knowledge of supplier portfolios
- Support product lifecycle management across technical and commercial teams
Training & Enablement
- Deliver structured technical and product training to internal teams and partners
- Run instructor-led courses (e.g. UC certifications, SIP troubleshooting, Wi-Fi, Wireshark)
- Collaborate with Sales and Marketing to promote training offerings
2nd-Line Technical Support
- Provide advanced support to partners (resellers handle 1st-line)
- Troubleshoot product and configuration issues using documentation, remote tools, and bench testing
- Escalate to suppliers when necessary and contribute to the internal knowledge base
Professional Services & Collaboration
- Support the development and delivery of value-added technical services
- Assist with product returns (limited involvement)
- Collaborate with suppliers and customers as part of the UC Virtual Business Team
- Degree in a computing-related field or equivalent hands-on networking experience
- Strong technical and commercial knowledge of:
- VoIP and Unified Communications
- IP PBX (Appliance / Software / Cloud)
- Enterprise / Multi-cell DECT
- IP phone provisioning and management
- Solid understanding of:
- WAN/DSL routers, switches, VLANs
- Firewalls and VPNs
- Confident in analysing SIP logs, PCAPs, and using tools such as Wireshark
- Strong communication and presentation skills
- Experience in customer-facing technical roles
- Ability to manage time and priorities across multiple projects
- Must be eligible to work in the UK
- Full UK Driving Licence required
If you are technically strong in UC/VoIP and enjoy a role that blendspre-sales,support,training, andpartner engagement, this is an excellent opportunity to join a team with a strong technical reputation and broad vendor coverage.
Apply now to find out more.
Name:
Please include your first and last name.
Email: @
Phone:
Please include your country code.
CV / Resume:
Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.
Focus: Pre-Sales, 2nd-Line Support, and Partner Enablement
Location: Based in Reading, Berkshire | Full-Time | Driving Licence Required
We are recruiting on behalf of a fast-growing UK-based value-added distributor that supports resellers, MSPs, ISPs, and system integrators with high-quality networking, UC, security, and connectivity solutions.
As part of their expanding technical services team, we are seeking ahands-on Technical Consultantto join theirUnified Communications (UC)division. This role combinespre-sales solution design,2nd-line post-sales support, andpartner enablement, with direct engagement across suppliers, internal teams, and channel partners.
Pre-Sales & Solution Design
- Provide product and solution guidance to internal sales teams and external partners
- Deliver product demonstrations, attend customer visits, and assist with solution architecture
- Identify upsell opportunities and support account development
- Represent the company at webinars, trade shows, and industry events
Supplier & Product Engagement
- Act as the technical lead for UC product lines
- Maintain up-to-date certifications and knowledge of supplier portfolios
- Support product lifecycle management across technical and commercial teams
Training & Enablement
- Deliver structured technical and product training to internal teams and partners
- Run instructor-led courses (e.g. UC certifications, SIP troubleshooting, Wi-Fi, Wireshark)
- Collaborate with Sales and Marketing to promote training offerings
2nd-Line Technical Support
- Provide advanced support to partners (resellers handle 1st-line)
- Troubleshoot product and configuration issues using documentation, remote tools, and bench testing
- Escalate to suppliers when necessary and contribute to the internal knowledge base
Professional Services & Collaboration
- Support the development and delivery of value-added technical services
- Assist with product returns (limited involvement)
- Collaborate with suppliers and customers as part of the UC Virtual Business Team
- Degree in a computing-related field or equivalent hands-on networking experience
- Strong technical and commercial knowledge of:
- VoIP and Unified Communications
- IP PBX (Appliance / Software / Cloud)
- Enterprise / Multi-cell DECT
- IP phone provisioning and management
- Solid understanding of:
- WAN/DSL routers, switches, VLANs
- Firewalls and VPNs
- Confident in analysing SIP logs, PCAPs, and using tools such as Wireshark
- Strong communication and presentation skills
- Experience in customer-facing technical roles
- Ability to manage time and priorities across multiple projects
- Must be eligible to work in the UK
- Full UK Driving Licence required
If you are technically strong in UC/VoIP and enjoy a role that blendspre-sales,support,training, andpartner engagement, this is an excellent opportunity to join a team with a strong technical reputation and broad vendor coverage.
Apply now to find out more.
Name:Please include your first and last name.
Email: @ Phone:Please include your country code.
CV / Resume:Eligibility: Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. ;
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