Technical Consultant - Market Research Operations

Spalding Goobey Associates; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company in the research and technology sector is looking for a Technical Consultant to manage Voice of the Customer accounts. You will support clients during setup and be responsible for technical operations, including data processing and collaboration with various teams. This role offers a competitive salary and the chance to be part of a growing organization with a flat structure.

Qualifications

• Experience in technical setup for client accounts.
• Strong understanding of Voice of the Customer programmes.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Main technical consultant for Voice of the Customer client accounts.
• Deliver technical setup including survey scripting and data processing.
• Collaborate with R&D to develop dashboards and offerings.

Skills

Survey Scripting

Data Processing

Client Management

Job description

Technical Consultant - Market Research Operations

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Location: Central London
Salary: c.£40-55,000 dependent on experience + full package
Job type: Permanent
Reference: 152159

Our client is one of the fastest growing companies in the research and technology sector, renowned for designing and delivering bespoke Voice of the Customer programmes.

The Role

• The main technical consultant for Voice of the Customer client accounts.
• Support clients during setup to design and specify suitable solutions.
• Deliver all aspects of technical setup, including sample transfer, survey scripting, data processing, and outputs.
• Collaborate with the client services team to manage each client account.
• Work with the R&D team to build dashboards based on blueprints and develop their offerings.

The Team/Company

The team is small but growing, managing major accounts and smaller projects across financial, utilities, and retail sectors. Located in recently refurbished offices within a communication agency community, the company employs around 100 staff in a flat organizational structure. This presents an invigorating opportunity to be part of a talented team within a successful industry player.