Technical Consultant (Cloud and Infrastructure)

Trident; Brighton; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

33 days annual leave (including bank)

Access to on-demand IT courses

Bupa Employee Assistance Programme

Cycle to Work scheme

Vendor pricing for personal IT

Microsoft Workplace Discount Programme

Refer-a-Friend bonus

Job summary

Trident, a UK IT services provider, is seeking a Technical Consultant (Cloud and Infrastructure) to travel to client sites, primarily Brighton-based, delivering Microsoft 365, Azure, and networking projects within an MSP environment.

You will install, configure, and migrate customer environments, perform health checks, provide consultancy, and transfer knowledge through training and documentation. A strong customer-facing approach and ownership are essential.

Qualifications

• Experience working in an MSP or IT services environment.
• Proficient in Microsoft 365, Azure, and networking.
• Strong communication with clients and teams.

Responsibilities

• Deliver Microsoft 365, Azure, infrastructure, and networking projects.
• Install, configure, and migrate customer environments.
• Conduct technical assessments, audits, and health checks.
• Provide technical consultancy and best-practice guidance.
• Deliver customer training and knowledge transfer where required.
• Produce accurate technical documentation and project handovers.
• Support complex technical escalations when required.
• Build strong relationships with customers and stakeholders.

Skills

Customer engagement

Troubleshooting

Communication

Ownership

Problem solving

Education

Bachelor's degree in IT or related field

Tools

Microsoft 365

Azure

Windows Server

Active Directory

VMware/Hyper-V

Fortinet/SonicWall/WatchGuard/Palo Alto

Job description

Job Title: Technical Consultant (Cloud and Infrastructure)

Location: Travelling to various client locations (Brighton-based)

Job Type: Permanent, Full-Time

Reports to: Professional Services Manager

About Trident

At Trident, we make IT a source of strength, helping organisations thrive so they can better support the people who rely on them every day.

We believe technology should empower people, strengthen organisations, and enable better outcomes. By working in true partnership with our clients, we provide reliable IT services, practical guidance, and people-focused support that help businesses succeed.

Benefits

Joining Trident means becoming part of a supportive and collaborative environment where your contribution is recognised and rewarded. We are committed to supporting your wellbeing, professional development, and work-life balance:

• 33 days annual leave (including bank holidays), increasing by one day per year of service up to 40 days.


• Access to on-demand IT courses, practice tests and virtual labs.


• Access to Bupa Employee Assistance Programme (EAP) for you and your family.


• Cycle to Work scheme.


• Access to vendor pricing for personal IT hardware and software purchases.


• Microsoft Workplace Discount Programme with savings on Surface devices and Microsoft 365 subscriptions.


• Regular social events, team-building activities, and a Refer-a-Friend bonus scheme.

About the Role

This is primarily a project delivery and technical consultancy role within an MSP environment.

You will work directly with clients to deliver technical projects, perform infrastructure upgrades and migrations, provide technical guidance, and help organisations get the most from their technology investments.

This role would suit an experienced 3rd Line Engineer, Project Engineer, Infrastructure Engineer, or existing Technical Consultant looking to further develop their consultancy and project delivery skills.

Key Responsibilities

• Deliver Microsoft 365, Azure, infrastructure, and networking projects.


• Install, configure, and migrate customer environments.


• Conduct technical assessments, audits, and health checks.


• Provide technical consultancy and best-practice guidance.


• Deliver customer training and knowledge transfer where required.


• Produce accurate technical documentation and project handovers.


• Support complex technical escalations when required.


• Build strong relationships with customers and stakeholders.

About You

You'll have experience working within an MSP or IT services environment and be confident working directly with clients.

Experience in several of the following areas would be beneficial:

• Microsoft 365 (Exchange Online, Teams, SharePoint and OneDrive).


• Azure.


• Windows Server and Active Directory.


• VMware and/or Hyper-V.


• Firewalls such as Fortinet, SonicWall, WatchGuard or Palo Alto.


• Networking including VLANs, VPNs and routing.


• Backup and disaster recovery solutions.

You will also possess:

• Strong troubleshooting and problem-solving skills.


• Excellent communication and customer engagement skills.


• The ability to explain technical concepts to non-technical audiences.


• A proactive and organised approach to work.


• A strong sense of ownership and accountability.

Please note this role may be advertised under a different title than that used internally.